Sunnyvale, Calif. – October 13, 2004 – Blue Pumpkin (Company
Profile, Past
Stories, Case
Studies), an industry leader in enterprise workforce optimization solutions, today announced an impressive start to its new fiscal year – headlined by the latest report from Frost & Sullivan analysts that gives Blue Pumpkin the greatest market share worldwide in workforce management software license revenue, surpassing older competitors and pioneering the concept of "Managing to Excellence"™ for contact centers.
In the first fiscal quarter ending August 31, Blue Pumpkin reported another consecutive quarter of customer growth, carrying forward the momentum from the previous profitable fiscal year. Compared to the same quarter last fiscal year, overall revenue grew by 4%, with bookings growth of 15%. "We experienced our fifth consecutive quarter of profitability and remain on track to have a very successful year," stated Nilesh Shah, executive vice president and chief financial officer of Blue Pumpkin.
Released in August, Frost & Sullivan’s report on the global agent performance optimization market attributed Blue Pumpkin’s worldwide growth to several factors: "A feature rich and visionary product line, excellent global distribution strategy, effective marketing communications and a focus on optimizing people and process in addition to technology are the some of the reasons behind Blue-Pumpkin’s success in this market."
The company is dominating many strategic markets, including India – a hot spot for contact center outsourcing and a country in which Frost & Sullivan also named Blue Pumpkin as the single largest workforce management player. In Q1, Blue Pumpkin continued to sign on scores of new and existing customers worldwide, such as: Citibank Taiwan, NEC Netherlands, Sephora.com, Sundance Catalog and VCustomer India.
Industry-leading Innovations
Also in Q1, Blue Pumpkin captured the prestigious "Best of Show" honor in the competitive field of performance management solutions at the industry’s largest event, ICCM 2004 Chicago. The award for the new Blue Pumpkin Advisor Express validates the company’s unique ability to weave performance improvement into existing processes and help contact centers effectively manage their workforce.
Blue Pumpkin further strengthened its product line in Q1 with the introduction of several new solutions designed specifically for contact centers. Blue Pumpkin Director Professional offers small- to medium-sized contact centers many of the capabilities and competitive advantages enjoyed by Blue Pumpkin’s Global 2000 customers in an easy to use package for rapid results.
The strength of the new Director Professional solution is attested by Jeannie Sugaoka, vice president of support services for Technology Credit Union in San Jose, California: "We reached a critical point in our growth where our home-grown processes could no longer handle our increasingly complex needs. To be successful at this new level, we knew we had to learn from enterprise contact centers and begin implementing best-practices – and Blue Pumpkin was the workforce optimization partner of the most respected companies. We’ve been able to take our first steps in workforce management with Director Professional and look forward to working with Blue Pumpkin throughout our evolution."
In addition, Blue Pumpkin introduced two new solutions to extend and capitalize on its ambitious "Manage to Excellence" vision. Both part of the growing Blue Pumpkin Workforce Optimization Suite, the first is Blue Pumpkin Learning Express, an intelligent e-learning solution that recovers and reuses naturally-occurring idle time to maximize agent productivity. The second is Blue Pumpkin Time Record Manager that enables the most accurate payroll and pay-for-performance programs, while streamlining and automating the processes associated with payroll calculations.
These two new solutions demonstrate Blue Pumpkin’s vision and further challenge the traditional notion of "workforce management." In the pursuit of "customer delight", companies require far more than simply forecasting and scheduling solutions – rather, they also need best-practices, strong methodologies, best-of-breed technologies as well as proven implementation, support and delivery practices. By doing so, Blue Pumpkin applications and consulting services help optimize, scale and sustain those processes in order for a contact centers to truly "Manage to Excellence."
About Blue Pumpkin
Blue Pumpkin provides industry-leading workforce optimization solutions that improve the performance of a customer contact center's most important and valuable asset – its people. Addressing critical business challenges and creating competitive advantage with both innovative technology and best-practices professional services, we help our customers Balance and Optimize™ three critical and often competing priorities: business growth through customer loyalty, employee satisfaction and retention, and operating costs. Blue Pumpkin solutions deliver proven value to more than 1,000 organizations worldwide such as ADP, AT&T, JetBlue Airways, Toyota, and Visa. www.bluepumpkin.com.
© 2004 Blue Pumpkin Software, Inc. All rights reserved. Blue Pumpkin and the Blue Pumpkin logo are registered trademarks of Blue Pumpkin Software, Inc. All other trademarks are the property of their respective owners.
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