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Blue Pumpkin Supports Siebel 7Chicago, IL., - October 2, 2001 – Blue Pumpkin Software, Inc., an industry leader in enterprise workforce optimization solutions, today announced its support for Siebel 7, the seventh major release of Siebel eBusiness Applications from Siebel Systems Inc., (Nasdaq: SEBL), the world's leading provider of eBusiness applications software. Blue Pumpkin will submit the integration of its Director-Enterprise solutions suite for validation with Siebel 7 within 90 days of general availability, providing organizations with complete eBusiness solutions that increase productivity, maximize revenue and profit, and significantly enhance customer acquisition, satisfaction, and retention. Siebel Systems enables software vendors to easily integrate solutions through its open, extensible, advanced Smart Web Architecture. Unlike rudimentary HTML clients, Siebel Smart Web Architecture combines a zero-footprint, browser-based Web client and a user interface with levels of interactivity and usability traditionally available only in Windows applications. The Siebel Smart Web Architecture enables organizations to leverage the industry's best eBusiness applications at the lowest total cost of ownership. Siebel 7 extends the reach and functionality of Siebel Systems' industry-leading suite of integrated, multichannel eBusiness applications, enabling organizations to translate customer relationship strategy into execution by effectively aligning and rapidly integrating channels, employees and partners. Siebel 7 allows organizations to manage, synchronize and coordinate all customer touch points across the Web, call center, field sales and service personnel, and partner channels. Siebel Systems and Blue Pumpkin together offer a best-of-class solution to ensure the right person with the right knowledge is ready to help the customer at the right place at the right time. Blue Pumpkin is currently a member of the Siebel Alliance Program as a Premier Software Partner and its product, Director Enterprise, is already validated with Siebel 6. Director-Enterprise impacts customer service and profitability by optimizing all the underlying workforce-related processes that include hiring, training, performance evaluation, budgeting, scheduling and more. "With Blue Pumpkin, Siebel 7 is even more valuable by offering contact centers and customer service organizations the ability to align internal operations with their overall business and customer service objectives," said Bill Seawick, Chief Marketing Officer of Blue Pumpkin. "Customers will see an accelerated ROI through reduced operating expenses and a more efficient workforce by deploying a combined solution from Siebel and Blue Pumpkin." The tight integration between Blue Pumpkin and Siebel Systems provides consistency in employee information across the two systems, saving a considerable recurring operational expense. Further, by incorporating historical customer service activity records from Siebel eBusiness Applications across multiple channels such as phone, email and Internet, Blue Pumpkin can accurately forecast customer service demand for various business scenarios. This enables contact center managers to create optimal employee schedules and operational plans to align with customer service goals. "Blue Pumpkin’s market leadership and value proposition to customers makes it a strategic fit for Siebel Systems," said Catherine Cherubino, Senior Managing Director, Software and Industry Alliances for Siebel Systems. "Together, we are committed to providing our customers the latest end-to-end technology and process solutions, enabling them to achieve their business goal at the least total cost of ownership." About Blue Pumpkin Blue Pumpkin is at the forefront of a new wave of enterprise software applications and services for businesses that want to achieve higher levels of employee and customer satisfaction resulting in increased revenue. Blue Pumpkin's multi-channel workforce optimization software helps businesses plan, execute, and evaluate strategies that focus on the quality of personal interactions by helping them make the most of their most critical resource: their people. Blue Pumpkin’s subsidiary Coleman Consulting provides best practices consulting for workforce optimization. Blue Pumpkin has more than 700 customers in a wide range of industries. Customers include ADP, Apple Computer, Airborne Express, AOL/CompuServe Europe, AT&T, Kaiser Permanente, KitchenAid, TimeWarner Cable, and Verizon. For more information about Blue Pumpkin and its products, please visit http://www.bluepumpkin.com About Siebel Systems Siebel Systems, Inc. (Nasdaq: SEBL) is the world’s leading provider of eBusiness applications software. Siebel Systems provides an integrated family of eBusiness applications software, enabling multichannel sales, marketing, and customer service systems to be deployed over the Web, call centers, field, reseller channels, retail, and dealer networks. Siebel Systems’ sales and service facilities are located in more than 37 countries. For more information, please visit Siebel Systems’ Web site at www.siebel.com. Siebel is a trademark of Siebel Systems, Inc. and may be registered in certain jurisdictions. All other product and company names mentioned are the property of their respective owners and are mentioned for identification purposes only. Editorial Contact: Renee Maler Blue Pumpkin Software 925 968 9495 rmaler@bluepumpkin.com top of page |
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