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Blue Pumpkin Software and Getronics Announce Strategic Alliance to Drive Workforce Optimization Solutions WorldwideSUNNYVALE, CA., and BILLERICA, MA — September 25, 2001 – Blue Pumpkin Software, Inc., a leading provider of enterprise workforce optimization solutions, and Getronics, a leading provider of IT services and solutions, today announced a strategic alliance to expand the workforce optimization market worldwide.With over 30,000 employees and a presence in 35 countries, Getronics will offer consulting, design, project management, systems integration, and training for Blue Pumpkin’s multi-channel, multi-skilled workforce optimization solutions starting in the U.S. Getronics consultants, project managers, and software engineers received the highest level of implementation services training, ensuring the successful deployment of Blue Pumpkin solutions, which help businesses lower operating costs and retain customers by increasing both agent and customer satisfaction. "With an impressive international client list, Getronics has built a global reputation for its planning, project management, and system integration expertise," said Bill Seawick, executive vice-president and chief marketing officer of Blue Pumpkin. "Getronics’ expertise in call routing application systems will benefit large, multi-site customers who need to refine their call routing schemes to optimize the skills-based scheduling capabilities of Blue Pumpkin’s software." In a recently published report by market research and consulting firm International Data Corp. (IDC), Getronics was ranked fourth among network consulting and integration services companies with just over $1 billion in revenues in 2000. "Call centers are rapidly evolving to become collaborative customer contact centers," said Maggie Klenke, director of Getronics call center consulting practice. "Customers expect to be able to reach a knowledgeable call center agent through multiple avenues such as phone, mobile device, fax, web, and email. Our partnership will ensure that businesses can quickly navigate to the best solution for customer interaction, no matter which avenue the customer chooses." About Getronics With over 30,000 employees in 35 countries, Getronics is one of the world's leading providers of vendor independent IT solutions and services. Through consulting, integrating, implementing and managing Infrastructure Solutions and E-Business Solutions, Getronics helps many of the world's largest global and local organizations to maximize the value of their technology investment and improve interaction with their customers. Getronics' headquarters is in Amsterdam, with regional head offices in Boston, Singapore and Washington DC. Getronics' shares are traded on the Amsterdam Stock Exchange ('GTN'). Further information about Getronics and its solutions and services can be found at http://www.getronics.com. About Blue Pumpkin Software Blue Pumpkin Software is at the forefront of a new wave of enterprise software applications and services for businesses that want to achieve higher levels of employee and customer satisfaction resulting in increased revenue. Blue Pumpkin's multi-channel workforce optimization software helps businesses plan, execute, and evaluate strategies that focus on the quality of personal interactions by helping them make the most of their most critical resource: their people. Blue Pumpkin has more than 700 customers in a wide range of industries. Customers include ADP, Apple Computer, Airborne Express, AOL/CompuServe Europe, AT&T, Kaiser Permanente, KitchenAid, TimeWarner Cable, and Verizon. For more information about Blue Pumpkin and its products, please visit http://www.bluepumpkin.com © 2001 Blue Pumpkin Software, Inc. All rights reserved. Blue Pumpkin is a registered trademark of Blue Pumpkin Software, Inc. Blue Pumpkin Software and the Blue Pumpkin logo are trademarks of Blue Pumpkin Software, Inc. All other trademarks are the property of their respective owners. Editorial Contact: Renee Maler Blue Pumpkin Software 925 968 9495 rmaler@bluepumpkin.com top of page |
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