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HORRY TELEPHONE COMMUNICATIONS SELECTS BLUE PUMPKIN FOR AUTOMATED WORKFORCE MANAGEMENTOperator Services Center Experiences 20% Increase in Productivity Since Implementing PrimeTime SolutionSUNNYVALE, CA - September 11, 2000 - Blue Pumpkin Software, a leading provider of workforce management solutions, announced today that Horry Telephone Communications (HTC), the nation’s largest telephone cooperative that serves more than 80,000 access lines in South Carolina with state-of-the-art equipment and services, has selected Blue Pumpkin’s PrimeTime to automate workforce management in their operator services center."With over 10,000 incoming calls per day, we needed to optimize our operator resources. That’s why we wanted a workforce management tool that would take the guesswork out of forecasting and scheduling," said Kathy Dickerson, manager of Telephone Long Distance Operator Services. "Blue Pumpkin’s PrimeTime was a clear choice. We’re creating schedules in 90% less time, and scheduling breaks and time off -- something that used to be a major challenge -- is now a very simple process." According to Dickerson, since implementing PrimeTime, Horry's operator services center has experienced a 20% increase in overall productivity and a 10% decrease in their abandon rate. "Blue Pumpkin enables me to use my existing staff in the most effective manner," Dickerson continued. "And because PrimeTime automates the entire forecasting and scheduling process, I can devote more time to my operators and other tasks. That’s one of the biggest advantages." Dickerson added, "We chose PrimeTime because of its functionality, but we were especially impressed with the service Blue Pumpkin provided us. Training was a simple process, and the support we’ve received has been incredible. Both Blue Pumpkin and PrimeTime have gone above and beyond fulfilling our needs." About Horry Telephone Communications Founded in 1951, Horry Telephone Communications offers local telephone service to the people of Horry and Georgetown Counties, South Carolina as an incumbent local exchange carrier. In addition to local telephone service, HTC is also capable of providing a full menu of communications services such as long distance, Internet access, paging and digital wireless services. As the nation’s largest telephone cooperative and the 27th largest telephone company in the U.S., HTC is the epitome of an organization dedicated to serving the families, neighbors and businesses of the men and women within their community. For more information, visit the company’s web site at www.htcinc.com. Blue Pumpkin PrimeTime Blue Pumpkin PrimeTime products are robust workforce management software packages designed to optimize the forecasting and scheduling of agents in customer contact centers by ensuring the appropriate people with the right skill sets are available to interact with customers across a variety of channels, including phone, email and Internet chat. Recently awarded an Industry Innovation Award by TMC Labs, a HotPick 2000 Award by Call Center News Service and Product of the Year and Editor's Choice honors from Call Center, Call Center Solutions and CTI magazines, the PrimeTime family of products provide powerful "what-if" analyses to predict how call volume and staffing changes will affect customer contact center operations. With PrimeTime, customer contact centers reduce overstaffing costs and increase revenues by capturing previously lost sales. About Blue Pumpkin Software, Inc. Blue Pumpkin Software is a market-leading provider of workforce management solutions for multimedia customer contact centers. Blue Pumpkin develops, markets, and supports the award-winning PrimeTime suite of products designed to help companies guarantee superior customer service across a variety of contact media, including phone and email. Blue Pumpkin provides the tools necessary to efficiently schedule and manage contact center personnel, ensuring that the right person with the right skills handles customer interactions. Blue Pumpkin Software is headquartered in Silicon Valley, with offices around the world. Global leaders in the financial services, e-commerce, telecommunications, and retail goods & services industries depend on Blue Pumpkin solutions. Current customers include ADP, eToys, Airborne Express, Apple Computer, AT&T, Verio, KitchenAid, Drugstore.com, Carlson Wagonlit Travel and PeopleSoft. For more information about Blue Pumpkin and its products, please visit the Blue Pumpkin web site at www.blue-pumpkin.com or call 877-257-6756. Editorial Contact: renee maler blue pumpkin 925 968 9495 rmaler@blue-pumpkin.com top of page |
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