Sunnyvale, Calif. – August 29, 2003 – Blue Pumpkin (Company
Profile, Past
Stories, Case
Studies), an industry leader in enterprise workforce optimization solutions, today announced winning the "Best of Show" award in the Workforce
Management category at the International Call Center Management (ICCM) Conference and Exposition in Chicago this week, the largest global gathering of call center and
customer management professionals and vendors.
An independent judging panel of call center and customer relationship management (CRM) industry experts evaluated and singled out Blue Pumpkin’s solution over
competing entries from Aspect, Centerforce, Envision, IEX and other vendors. The award selection considered such items as: innovation, achievement, ease of
integration, implementation, return on investment (ROI), system quality and customer service features. With more than 150 exhibitors, ICCM awarded only 15 top
honors with one winner per category.
"This prestigious honor recognizes not only the strength of our offering, but also our sustained leadership in a very competitive industry," said Doron Aspitz, chief
executive officer and chairman of Blue Pumpkin. "With new players entering the field, we continue to be aggressive in making the best products in the
marketplace. Our award-winning workforce management solution plays a central role in our Blue Pumpkin Suite to drive innovations and true workforce optimization in
contact centers today."
Blue Pumpkin’s workforce management solution includes planning, forecasting and scheduling, activity and productivity management. Named "Product of the
Year" in 2003 by Customer Inter@ction Solutions as well as Communications Solutions, the Blue Pumpkin Workforce Optimization Suite optimizes and aligns
workforce-related processes – ensuring that people have the right skills, are performing at their highest levels and are helping the customer at the right place and right time.
Blue Pumpkin customers have enjoyed a return on investment of 400% and greater.
ICCM-Chicago is the world’s largest and most comprehensive event for call center managers and customer management professionals. Now in its 15th year, ICCM
provides an opportunity for professionals in the call center, e-commerce and customer service arenas to get up to speed on new developments, learn the secrets of effective
strategy and management, assess cutting-edge technology and make invaluable industry contacts from around the world.
About Blue Pumpkin
Blue Pumpkin offers industry-leading workforce optimization solutions that improve the performance of a customer contact center’s most important and valuable asset - its
people. Addressing a broad range of key business challenges with both innovative technology and best-practices professional services, we help our customers
achieve higher profitability, increased customer satisfaction, and improved employee productivity.
The integrated Blue Pumpkin Workforce Optimization Suite enables companies to establish measurable goals, develop long-term staffing plans, deploy resources, manage
employee performance, evaluate the results, and implement on-going improvements. Our professional services introduce industry best-practices and change
management to shape an environment that fully utilizes technology investments and fosters greater employee performance.
Founded in 1997 and rated on the 2002 Inc 500 list as the fifth fastest-growing private company in America, Blue Pumpkin solutions continue to deliver proven value and high
ROI to more than 1,000 organizations worldwide such as AOL Time Warner, AT&T, Borders Group, eBay, E*TRADE, FedEx, General Mills, JetBlue Airways, Kaiser
Permanente, Thomas Cook Direct, and many other Global 2000 companies. For more information, please visit www.bluepumpkin.com.
© 2003 Blue Pumpkin Software, Inc. All rights reserved. Blue Pumpkin and the Blue Pumpkin logo are registered trademarks of Blue Pumpkin Software, Inc.
All other trademarks are the property of their respective owners.
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