Sunnyvale, Calif. – August 16, 2004 – Blue Pumpkin (Company
Profile, Past
Stories, Case
Studies), an industry leader in enterprise workforce optimization solutions, today announced findings from the latest contact center market study by Frost & Sullivan, a leading research and analysis firm, that places Blue Pumpkin in the number-one position in worldwide share in the workforce management market as measured by software license revenues.
"A feature rich and visionary product line, excellent global distribution strategy, effective marketing communications and a focus on optimizing people and process in addition to technology are the some of the reasons behind Blue-Pumpkin’s success in this market," Frost & Sullivan analysts concluded in their 2004 Agent Optimization Market report.
Despite a sluggish economy, Blue Pumpkin widened its industry lead by starting with the largest single deployment in workforce management history with licenses for 30,000 agents and managers. Blue Pumpkin also signed the second largest customer in company history this year with one of the largest retailers in the world. Internationally, Blue Pumpkin continues to dominate strategic regions – particularly in Asia Pacific where revenues grew by more than 50% over last year – and was also named by Frost & Sullivan as the single largest workforce management player in India, the hot spot for contact center outsourcing.
"This award recognizes the strength and unique value of our product offerings," said Roger Nunn, executive vice president of worldwide sales and marketing. "We have been gaining ground over competitors, and even CRM vendors, because our workforce optimization solutions have more capabilities, offer a lower total cost of ownership and solve real mission-critical problems. With our integrated suite, we enable our customers to truly Manage to Excellence™."
Citing as a key success factor Blue Pumpkin’s demonstrated ability to develop products that have more innovative capabilities than competitor offerings, Frost & Sullivan also noted: "Blue Pumpkin is the only workforce management vendor to offer a holistic performance optimization solution including agent scorecards, comparison to peers, benchmarking against industry standards and ability to link performance to corporate objectives."
More than the most innovative solutions, Blue Pumpkin has been making a new mark in the professional services market for workforce management with its Blue Pumpkin Strategic Consulting division. With such offerings in operational performance analysis and change management services, Blue Pumpkin is now one of the top-two leaders in worldwide revenue from both software licenses and services, according to the Frost & Sullivan study.
Blue Pumpkin also recently introduced its next-generation release of the award-winning Blue Pumpkin Workforce Optimization Suite. New e-learning and agent time & attendance solutions – Blue Pumpkin Learning Express and Blue Pumpkin Time Record Manager – extend the suite roadmap to help contact centers evolve at their own pace. For smaller centers, Blue Pumpkin Director Professional replaces manual processes and spreadsheets with enterprise-class workforce management technology and services, in a solution that is easy to use and tailored for smaller budgets and IT expertise.
"As Frost & Sullivan’s report indicates, you don’t need to be the largest or oldest company to have the largest market share, and Blue Pumpkin has now overtaken all of its competitors in software license sales in just a few short years," said Doron Aspitz, chairman and chief executive of Blue Pumpkin. "Our rapid rise shows that we really shook things up with our vision, solutions creativity and, above all, customer commitment to enable success and strong business results. We expect to continue raising the industry bar, pushing ourselves as well as competitors to do better, to the benefit of contact centers everywhere."
About Blue Pumpkin
Blue Pumpkin provides industry-leading workforce optimization solutions that improve the performance of a customer contact center's most important and valuable asset – its people. Addressing critical business challenges and creating competitive advantage with both innovative technology and best-practices professional services, we help our customers Balance and Optimize™ three critical and often competing priorities: business growth through customer loyalty, employee satisfaction and retention, and operating costs. Blue Pumpkin solutions deliver proven value to more than 1,000 organizations worldwide such as ADP, AT&T, JetBlue Airways, Toyota, and Visa. www.bluepumpkin.com.
© 2004 Blue Pumpkin Software, Inc. All rights reserved. Blue Pumpkin and the Blue Pumpkin logo are registered trademarks of Blue Pumpkin Software, Inc. All other trademarks are the property of their respective owners.
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