Press Release
| realmarket.com |
|
Directory Suppliers Associations Publications Stock Index News Search Home Calendar of Events Find event | Submit event Career Corner Find job | Submit job RealMarket Today! Past Issues Subscribe Unsubscribe |
|
Company Profile Company Web Site |
QUINTUS CORPORATION AND BLUE PUMPKIN SOFTWARE ANNOUNCE PARTNERSHIP
International Call Center Management - Chicago, IL - August 1, 2000 - Quintus Corporation, a provider of industry-leading contact center solutions for electronic customer relationship management (eCRM), and Blue Pumpkin Software, a leading provider of workforce management solutions for multi-channel contact centers, today announced a co-marketing and integration partnership. Under the agreement, the companies will integrate the Blue Pumpkin family of workforce management products with the Quintus eContact‘ Suite, enabling businesses to more effectively manage agent availability for Web chat, email and telephone communications.Traditional call center workforce planning addresses agent availability, expected call volume and call handling times. The advent of multi-channel contact center communications has added new dimensions to forecasting agent productivity, including the ability to have agents simultaneously manage multiple emails and Web chat contacts in addition to traditional telephone calls. The combined Quintus and Blue Pumpkin offering provides companies the ability to leverage customer contact information to accurately forecast the staffing needed to handle customer interaction across all communications channels and to make appropriate real-time workforce adjustments to deliver ongoing quality service.
The companies will broaden the integration capabilities in the coming year to leverage the full capabilities of Blue Pumpkin’s newly announced PrimeTime Exchange integration platform with the complete Quintus eContact Suite.
"As more and more companies deploy multi-channel contact centers, they need workforce management solutions to maximize the business benefits of their agent operations," said Paul Bartlett, Quintus COO. "Blue Pumpkin’s ability to optimize workforce scheduling adds a new feature to the Quintus eContact Suite offering, enabling businesses to streamline the delivery of premium customer service across multiple customer touch-points."
"Our strategic alliance with Quintus is another step in Blue Pumpkin’s commitment to provide comprehensive solutions for today’s evolving contact center, " said Doron Aspitz, CEO of Blue Pumpkin. "Customer service strategies have quickly grown to include more online interactions, posing a significant new challenge to successfully acquire and retain customers. Quintus’ multi-channel communications solutions coupled with Blue Pumpkin’s ability to ensure the right people are available at the right time provide the optimum personalized customer service."
About Quintus
Quintus Corporation (NASDAQ: QNTS) provides a comprehensive electronic customer relationship management (eCRM) solution to manage customer interactions, such as customer orders, inquiries and service requests, and deliver consistent customer service across multiple communication channels, including the Internet, email and telephone.
The Quintus eContact Suite includes applications that address the needs of customer service representatives and agents in sales and service, consumer relations, technical support and human resources centers, and a routing engine to manage customer interactions. Quintus eContact enables companies to handle high volumes of customer interactions and leverage opportunities to sell additional products and services to their customers. Quintus is based in Fremont, Calif. For more information about Quintus, call 800.337.8941, email sales@quintus.com or access the World Wide Web at www.quintus.com.
About Blue Pumpkin Software, Inc.
Blue Pumpkin Software is a market-leading provider of workforce management solutions for multimedia customer contact centers. Blue Pumpkin develops, markets, and supports the award-winning PrimeTime suite of products designed to help companies guarantee superior customer service across a variety of contact media, including phone and email. Blue Pumpkin provides the tools necessary to efficiently schedule and manage contact center personnel, ensuring that the right person with the right skills handles customer interactions. For more information, please visit the Blue Pumpkin web site at www.blue-pumpkin.com or call 877-257-6756.
The statements contained in this press release that are not purely historical are forward-looking statements within the meaning of Section 21E of the Securities and Exchange Act of 1934, including statements regarding Quintus Corporation’s expectations, beliefs, hopes, intentions or strategies regarding the future. Forward-looking statements include statements regarding future product offerings and sales. Quintus Corporation’s actual results and the timing of certain events may differ significantly from the results discussed in the forward-looking statements.
eContact is a trademark and Quintus is a registered trademark of Quintus Corporation.
Editorial Contact:
renee maler
blue pumpkin software
925-968-9495
rmaler@blue-pumpkin.com
top of page
© 2000 Real Market Research Corporation. Real Market is a registered trademark.