|
Press Release |
|||
|
Blue Pumpkin to Host Industry Experts Panel at ICCM ExpoPresentations focus on value creation through workforce optimizationICCM 2001 - CHICAGO, Booth #1025 - July 31, 2001 – Blue Pumpkin Software, Inc., an industry leader in enterprise workforce optimization solutions, today announced that it is sponsoring a series of informational and educational presentations at the International Call Center Management Conference & Expo (ICCM) to be held in booth 1025 on Wednesday, August 1 and Thursday, August 2. Speakers are the following distinguished experts: Paul Anderson, noted author; Jon Anton, Ph.D., Purdue University; Stan Brown, PricewaterhouseCoopers; Brad Cleveland, Incoming Calls Management Institute (ICMI); Richard M. Coleman, Ph.D., Coleman Consulting Group; William Durr, Jr., Blue Pumpkin Software and noted author; and Paul Stockford, Principal, Analyst, Saddletree Research. These renowned speakers will convene to discuss the value of new workforce optimization technologies to overarching business goals and strategies, which include a rapid ROI, increased revenues, reduced costs and greater customer service. "We’ve gathered this diverse group of industry luminaries together to address what’s worrying many executives: how to manage their people effectively and efficiently," said Doron Aspitz, CEO of Blue Pumpkin. "It is clear that managing and empowering people – through workforce optimization – is linked to profitability, and these experts explain how. The benefit to ICCM attendees is seeing the larger picture of workforce optimization and hearing about the latest CRM industry trends." As host of the panel, Blue Pumpkin provides solutions that quickly optimize a contact center’s workforce and bolster customer satisfaction for maximum ROI. Enabling a business to meet customer service demands while at the same time increasing employee satisfaction, Blue Pumpkin is able to extend the impact of employee loyalty beyond cost efficiencies. Blue Pumpkin’s solutions help increase customer satisfaction and loyalty, which translates to enterprise profitability. Presentation Schedule & Topics -- Booth 1025 <sum> Wednesday, August 1, 11 a.m. CST Paul Stockford, principal analyst, Saddletree Research "The Bottom Line: A 2001 Industry Overview" A 15-year industry veteran, Paul Stockford has authored articles on contact centers for several noted journals and is a frequent speaker at major conferences in the U.S., Canada, Europe and Asia. His firm, Saddletree Research, provides communications industry research, including analysis of market trends, issues, technologies, and companies in the contact center, Customer Relationship Management (CRM), e-commerce, computer telephony, and emerging communications markets. <sum> Wednesday, August 1, 12 p.m. CST Dr. Jon Anton, director of Benchmark and author ‘Call Center Benchmarking & Call Center Performance Simulation’ For the past five years, Dr. Jon Anton has been the principal investigator of the annual Purdue University Call Center Benchmark Research Report. He has also guided corporate executives in strategically re-positioning their call centers as robust customer access centers through a combination of re-engineering, consolidation, outsourcing, and web-enablement. <sum> Wednesday, August 1, 2 p.m. CST William Durr Jr., chief evangelist of Blue Pumpkin Software and author ‘Navigating the Customer Contact Center in the 21st Century’ Bill Durr focuses on educating individuals and corporations on contact center technologies and best practices leading to excellence in the delivery of customer service. <sum> Thursday, August 2, 11 a.m. CST Paul Anderson, author ‘Demand Generation, Customer Managed Relationships in the Digital Age’ Paul Anderson is a ghostwriter, author, speaker and futurist who writes about and works with clients to develop strategies that take advantage of new communication technologies in this emerging age of access and information. <sum> Thursday, August 2, 12 p.m. CST Richard Coleman, Ph.D., author ‘The 24 Hour Business’ Dr. Richard Coleman is the founder and Chairman of Coleman Consulting Group, which assists organizations in dramatically increasing profits and productivity while improving employee morale, health and safety. Previously, Richard was a clinical assistant professor at Stanford University Medical School and formerly co-director of the Stanford University Sleep Disorders Clinic. <sum> Thursday, August 2, 1 p.m. CST Brad Cleveland, president of Incoming Calls Management Institute Co-author of "Call Center Management on Fast Forward: Succeeding in Today’s Dynamic Inbound Environment" Brad Cleveland is president of ICMI, and has worked with call centers across five continents. He is a frequent keynote speaker and has been featured in publications ranging from The Washington Post to Inc. Magazine. <sum> Thursday, August 2, 2 p.m. CST Stan Brown, partner-CRM Practice, PricewaterhouseCoopers ‘Relationship Management: A Strategic Imperative in the World of e-Business’ Stanley A. Brown is the Contributing Editor of Customer Relationship Management and a Partner in the Customer Relationship Management (CRM) consulting practice at PricewaterhouseCoopers International Center of Excellence in Customer Care. About Blue Pumpkin Software Blue Pumpkin Software is at the forefront of a new wave of enterprise software applications and services for businesses that want to achieve higher levels of employee and customer satisfaction resulting in increased revenue. Blue Pumpkin's multi-channel workforce optimization software helps businesses plan, execute, and evaluate strategies that focus on the quality of personal interactions by helping them make the most of their most critical resource: their people. Blue Pumpkin has more than 700 customers in a wide range of industries. Customers include ADP, Apple Computer, Airborne Express, AOL/CompuServe Europe, AT&T, Kaiser Permanente, KitchenAid, TimeWarner Cable, and Verizon. For more information about Blue Pumpkin and its products, please visit http://www.bluepumpkin.com © 2001 Blue Pumpkin Software, Inc. All rights reserved. Blue Pumpkin is a registered trademark of Blue Pumpkin Software, Inc. Blue Pumpkin Software and the Blue Pumpkin logo are trademarks of Blue Pumpkin Software, Inc. All other trademarks are the property of their respective owners. Editorial Contact: Renee Maler Blue Pumpkin Software 925-968-9495 rmaler@bluepumpkin.com top of page |
|||