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norwichunion.com Launches New Online WealthManagement Service Using Blue Pumpkin Workforce Management SolutionTuesday 26th June 2001, London: Blue Pumpkin Software, a leading provider of enterprise workforce management solutions, announced today that the new online wealth management service norwichunion.com – launched on 31st May – has implemented Blue Pumpkin's Director - Enterprise 3.0 in its multi-channel customer contact centre. Blue Pumpkin Director is designed to optimise the process of managing and empowering agents across all channels of customer interactions including phone, web, email, chat and fax. Blue Pumpkin Director helps businesses plan, execute, and evaluate workforce optimisation strategies that enable them to profitably develop and maintain customer relationships through quality, one-on-one, personal eBusiness interactions. By ensuring that the right people with the right knowledge are available when customers need them most, Blue Pumpkin's solutions have led to increased profitability, customer loyalty and revenue for its customers. norwichunion.com has been designed for people who want to take a more active role in managing their money online. Its first offering is a comprehensive range of interactive financial planning tools and impartial money guides available free to anyone who wants to make better financial decisions. Later in the year, norwichunion.com will launch the first in a range of online products. Dave Todd, Director of Operations for norwichunion.com said: "The evaluation process for selecting the right workforce management software for norwichunion.com focused on meeting the business need, excellent customer service and superior after-sales support. Blue Pumpkin excelled in all these areas. We have been working with Blue Pumpkin as an integral part of our systems development and we have already experienced benefits from optimising the consultant’s working day. Blue Pumpkin Director will help us achieve our goal of having ‘the right people, in the right place at the right time’ whilst still achieving our cost and service targets." Designed to elevate all communications to the same priority level ensuring that inquiries are quickly resolved for a consistently positive customer experience, Blue Pumpkin Director will allow norwichunion.com to strategically plan, flawlessly execute and intelligently evaluate its workforce strategies to retain customers and ensure repeat business. The norwichunion.com planning team calculates that substantial efficiencies will be secured by, amongst other things, significantly improved intra-day management of off-phone activity. Julian Harper, Vice President EMEA for Blue Pumpkin commented: "The very nature of the service norwichunion.com has launched means that in the future we will continue to work with the team to further optimise their consultants, allowing them to schedule their staff regardless of media type. Already their business has benefited from increased customer as well as consultant satisfaction as they are empowered to use their various skill-sets across the channels customer demand." About Norwichunion.com norwichunion.com is part of the CGNU Group, one of the leading financial services providers in Europe. Norwich Union Wealth Management Limited is regulated by the Personal Investment Authority for investment business. CGNU’s principal business activities are long-term savings, general insurance and fund management. CGNU is the world's sixth largest insurance group, a top five European life insurer and the UK's largest insurance group. It has more than 15 million customers worldwide and over £200 billion of assets under management. norwichunion.com has been created to help customers make better decisions about their money, their assets and their futures. It is an online wealth management service that will give customers free access to a comprehensive range of interactive financial planning tools and impartial money guides. For more information, please visit: http://www.norwichunion.com About Blue Pumpkin Software Blue Pumpkin Software is at the forefront of a new wave of enterprise software applications and services for businesses that want to achieve higher levels of employee and customer satisfaction for increased revenue. Blue Pumpkin's multi-channel workforce management software helps businesses plan, execute and evaluate strategies that focus on the quality of personal interactions by helping them make the most of their most critical resource: their people. Blue Pumpkin Software is headquartered in the Silicon Valley, with European headquarters in London, and offices and distributors throughout the world. Blue Pumpkin's customers exceed 600 and span a number of market sectors including: AOL/CompuServe, Apple, Yorkshire Building Society, eircom, Going Places, Nationwide Building Society, PPP Healthcare & Sykes. For more information, please visit the Blue Pumpkin web site at http://www.blue-pumpkin.com or call 020 8283 0175. Notes for Editors: About the Blue Pumpkin Product Line The Blue Pumpkin family of products helps contact centres of all sizes incorporate skill-based forecasting, scheduling, analysis and workflow into their contact centre operations. Blue Pumpkin solutions serve businesses with small centres managing customer interactions over a single channel as well as multi-site, multi-channel operations. Blue Pumpkin's Exchange open integration platform, based on Java and XML technologies, provides a foundation the products to communicate with other contact centre technologies. Together with pre-packaged software integration plug-ins, Exchange allows contact centres to consolidate information and operations by integrating customer and agent data seamlessly with ACD, CTI, CRM and eCRM applications. © 2001 Blue Pumpkin Software, Inc. All rights reserved. Blue Pumpkin, Blue Pumpkin Software and the Blue Pumpkin logo are trademarks of Blue Pumpkin Software, Inc. All other trademarks are the property of their respective owners. Editorial Contact: Renee Maler Blue Pumpkin Software 925.968.9495 rmaler@bluepumpkin.com top of page |
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