Scottsdale, Ariz. December 8, 2004 Best Software (Company
Profile, Past
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Studies) today announced that Hospitality Solutions International (HSI), a leading developer, systems integrator and technology solution provider to the hospitality industry, has implemented the SalesLogix 6.2 CRM Suite to provide pipeline visibility and opportunity management for its remote sales team. HSI selected SalesLogix after evaluating solutions from several hosted CRM vendors. The company cites feature-rich remote CRM capabilities and low total cost of ownership as key SalesLogix selection criteria.
"SalesLogix was our clear choice after evaluating a variety of CRM solutions," said Tim Kinsella, president and chief operating officer for HSI. "We were concerned about the yearly subscription fees we would have incurred with many of the other CRM vendors. By comparison, SalesLogix will pay for itself in just a few months and the full-featured remote capabilities are critical for us, since 90% of our sales team works in the field."
HSI's customers consist of major chain, independent and fine dining restaurants, luxury hotels and resorts, theme parks, casinos and stadium facilities that require comprehensive point-of-sale, and property management systems to manage their operations. The sales team uses SalesLogix to efficiently manage account information and develop client-focused dialogue that tracks and meets all of these needs.
Field representatives can access secure data and complete use of all SalesLogix features through a remote client, in contrast to limited offline client functionality provided by competing web-based CRM systems. SalesLogix also provides flexible sales processes and customization options to adapt to the individual workflow preferences of HSI's sales, marketing, support and customer service representatives.
"SalesLogix gives us a complete view of our pipeline including every level of lead we track, call reports and remote synchronization of customer orders and support data, all automated for the way we sell our products," said Kinsella. "Our team productivity is up too. It used to take days just to collect all the data needed for a marketing campaign. With SalesLogix, everything is centralized allowing us to launch our campaigns quickly."
"The migration from ACT! to SalesLogix was simple and allowed HSI to build upon many of the intuitive features they were already accustomed to using," said Mike Hoffler of Customer Systems, Inc. "The implementation was a cost-effective way to deliver the CRM functionality most suitable for helping a growing business like HSI consistently achieve high levels of customer satisfaction."
SalesLogix 6.2 CRM Suite
SalesLogix is the CRM leader for small to medium-sized businesses that require flexible, easy-to-use solutions to help acquire, retain and develop profitable customer relationships. SalesLogix 6.2 delivers integrated sales, marketing, customer service and support automation solutions that adapt to an organization's unique customer acquisition, retention and development processes.
With more than 6,000 customers, SalesLogix has garnered accolades for its ease of use and high levels of end-user adoption. Gartner recently named Best Software number one in the worldwide small business CRM software applications market with 25% market share1, and currently lists SalesLogix as having one of the lowest total cost of ownership calculations among leading CRM solutions.2
SalesLogix 6.2 is available through the Best Software Mid-Market CRM channel of over 450 business partners starting at $795 per user for Standard CRM. For more details, visit www.saleslogix.com.
About Hospitality Solutions International Hospitality Solutions International (HSI), a division of MICROS Systems, Inc. provides technology solutions for the hospitality industry, with capabilities in software development and systems integration, as well as ASP Services and Internet based products. The HSI product line includes: Profit Series Point of Sale System, MyHSI.net Corporate Management and Reporting System, Jaguar Property Management System, Falcon Central Reservation System and Cobra Sales and Catering System. HSI products are installed in more than 4,000 locations worldwide.
About Best Software, Inc.
Best Software offers leading business management products and services that give more than 2.3 million small and mid-sized customers in North America the insight for success throughout the lives of their businesses. Its parent company, The Sage Group plc (London: SGE.L), supports 4.4 million customers worldwide. For more than 25 years, Best Software has delivered easy-to-use, scalable and customizable applications through its portfolio of leading brands, including AbraÒ, ACCPACÒ, ACT!Ò, BusinessVisionÒ, CPASoftwareÔ, FASÒ, MAS 90Ò, MAS 200Ò, MAS 500Ò, MIPÒ, PeachtreeÒ, SalesLogixÒ, and TimberlineÒ, among many others.
1"Rating CRM Software Products for MSBs," Gartner August 2004, Close.
2"CRM Software Applications Spending by SMBs on the Rise," Gartner January 2004, Topolinski and Close; "The Three-Year Total Cost of Ownership for CRM Software for MSBs," Gartner April 2004, Close, Eisenfeld, Davies and Bona.
© 2004 Best Software, Inc. All rights reserved. All other brands are trademarks of their respective companies.
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