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GOLDMINE SOFTWARE CORP. TAKES TOP HONORS IN FIRST ANNUAL USERS CHOICE AWARDS

Users Name HEAT® 5.0 "Gold Best of Class" in Help Desk Category

COLORADO SPRINGS, Colo. (Nov. 19, 1999) - GoldMine Software Corp. announced today it received "Gold Best of Class" at the First Annual Users Choice Awards sponsored by Customer Support Management magazine and Real Market Research.

"We're pleased that our customers feel strongly about the product and its related services," said Vance Brown, president and CEO of Goldmine Software Corp. when notified of the overwhelming positive response in the voting. "There is no better vote of confidence for a product than a satisfied customer and our plan is to continue providing a world-class solution with the HEAT product line."

HEAT 5.0 won the award in the Help Desk category. Offering enterprise-level help desk call management at a workgroup price, HEAT is a fully customizable, automatic call logging and tracking system that meets the internal help desk needs of the small- to medium-sized business. HEAT is widely acclaimed for its "simply powerful" ease of use and installation, customizability and breadth of functionality,

The Users Choice Awards is the only awards program in which customer relationship management (CRM) products are judged by the end-user. There were more than 238 product entries in a total of 21 categories, including Help Desk, Call Center Communications/CTI, Customer Satisfaction Measurement and Field Service/Remote Communications.

Gold Awards were presented for products or services that scored tops in their category, had widespread voting and had at least three competitive products receive broad support. These criteria were set up to assure that Gold Award winners stand alone atop a competitive field, according to the awards program organizers.

The awards ceremony was held during ZD Events' Support Services West/Customer Relationship Management Conference and Expo at the Moscone Center in San Francisco in late October.

Awards were presented by Katherine Grayson, Editorial Director of Customer Support Management and Gary Lemke, President of Real Market Research.

Regarding the new awards program, Ms. Grayson stated, "Nothing speaks so directly about the quality of and effectiveness of a product as does end-user acclaim."

Customer Support Management, "the magazine for optimizing the customer relationship", is the only enterprise-level solutions publication written exclusively for executives and line managers responsible for customer support and service.

Real Market Research provides fact-based market research for customer relationship management organizations and publishes "RealMarket Today!" - the industry's first and only daily publication highlighting CRM news and events.

The program partners for the event were Call Center Network Group, Customer Support Consortium, Help Desk Institute, Help Desk 2000 and Help Desk Professionals Association.

About GoldMine Software Corporation
Celebrating its 10th anniversary in 1999, GoldMine Software has been ranked in the Inc. 500 and the Los Angeles Business Journal's "Top 100 Fastest Growing Private Companies" for the past three years, is a national "Fast 500" company for the second consecutive year, has been listed on Upside magazine's annual "Hot 100 Private Companies" and has been ranked as one of the fastest growing ISVs in Microsoft Corp.'s 1999 "Winning on Windows" awards. In addition, founders Jon V. Ferrara and Elan Susser have been awarded the coveted 1999 Ernst & Young "Entrepreneur of the Year" award.

GoldMine® and HEAT solutions have also been lauded with more than 60 major industry awards and accolades combined, including GoldMine's four consecutive PC Magazine "Editors' Choice" awards (August 1993, August 1995, Apr. 23, 1996 and August 1997). HEAT captured the 1998 "Product of the Year" award from both Call Center magazine and Call Center Solutions. GoldMine has recently been awarded the Software & Information Industry Association's (SIIA) Codie Award for "Best Enterprise Client/Server Application" and WINDOWS Magazine's 1999 "Win 100" award.

Founded in 1989, GoldMine Software Corp. is a leading, worldwide developer of software solutions for customer relationship management, automating sales and marketing teams and global supplier of software to the mid-range market for Support Management Solutions (SMS). GoldMine software has been implemented by more than 650,000 users worldwide with the assistance of more than 2,000 Value Added Resellers. GoldMine Software corporate headquarters are located at 1125 Kelly Johnson Blvd., Colorado Springs, Colo., 80920-3961. For more information on GoldMine sales and support, please call (310) 454-6800, FAX (310) 454-4848 and sales can be reached at (800) 654-3526 or visit www.goldmine.com. For more information on HEAT customer service and support, please call (800) 776-7889, FAX (719) 536-0620 or visit www.heatsoftware.com.

Product and company names herein may be the trademarks of their respective owners.

Editorial Contact:
Barbara Oliverio
Goldmine Software Corp.
719/532-7443
bolverio@bendata.com

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