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Case Study: Banter Server leverages Microsoft .NET software architecture and Microsoft XML Web servicesSAN FRANCISCO (Dec. 17, 2002) – Microsoft (Nasdaq: MSFT) has published a case study on Banter’s implementation of the Microsoft.NET software architecture and Microsoft XML Web services into Banter Server, an infrastructure platform that enables CRM and other software solutions to accurately understand written communication and automate appropriate action such as responding, routing and filtering. The case study describes how Banter, the leading provider of technology that understands people, needed to make its Banter Server solution more easily deployable and more usable by OEMs, VARs and end users. By choosing the Microsoft.NET software architecture and Microsoft XML Web services, Banter’s technology can now be integrated easily into practically any solution or IT environment, letting far more companies experience tremendous efficiency gains and cost savings. The case study, published on November 20, 2002, is available on Microsoft.com at: http://www.microsoft.com/resources/casestudies/CaseStudy.asp?CaseStudyID=13574 The case study may also be downloaded in Microsoft Word format at: http://www.banter.com/msft “Banter Server takes full advantage of Microsoft .NET technologies to further enable the rapid development of natural language automation for customers of all sizes,” said John Fernandes, Director of the .NET Emerging Business Group at Microsoft. “By taking advantage of XML-based Web services and leveraging open Web services standards, Banter is helping customers lower language automation costs and speed delivery to all parts of the enterprise – helping them realize competitive business advantage through innovative technology.” “We’ve been very impressed with the .NET technology, especially in developing Web applications,” said Yoram Nelken, founder and CTO of Banter. “With Microsoft .NET, we found the vehicle that allowed us to bring our products to a wider audience very quickly.” Banter’s technology is already being used by the customer service operations of companies such as Royal Bank of Canada, Wells Fargo, VeriSign, ABN AMRO, Nintendo, Roxio and others. In addition to Microsoft, Banter also partners with software leaders Siebel, Remedy, Avaya and many others. Banter’s customers and partners realize that analysis of informal written communication – such as e-mail, Web form submissions and enterprise instant messaging – is different, and more complex, than the analysis of well-written and relatively structured documents. Banter Server is uniquely designed to analyze and understand the content of documents and messages written in everyday informal language, including the wide and natural variations in expressions, spelling and grammar typical for such text. Solutions providers, systems integrators and internal development teams use Banter Server to provide an intuitive and highly accurate natural language interface into an organization’s existing knowledge bases. By automating the process of understanding customer communications, organizations can improve customer satisfaction with less overhead, freeing resources to be focused on core aspects of the business. About Banter Banter Inc. provides technology that understands people. Powered by a patented, unique, real-time adaptive engine, Banter's solutions address critical needs in managing information flows and customer relationships including applications for e-mail, on-line self-help, content management and business process automation. Based in San Francisco, Banter has offices in New York, Boston and Israel and is backed by FTVentures, RBC Financial Group, Mayfield Fund and others. Banter's customers range from members of the Fortune 500 to emerging companies and include such global entities as ABN AMRO America, VeriSign, and Wells Fargo Bank. In addition, Banter partners with software leaders Siebel, KANA, Remedy, Avaya and others. For more information about how Banter can help your business, please visit the company's website at http://www.banter.com or call toll free 1-877-992-2683. Editorial Contact: Keith Kamisugi (for Banter) 415-876-0589 keith@banterpr.com top of page |
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