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Babylon.com Selects Banter's Next-Generation E-Commerce Solution to Facilitate Global Communications

Banter Provides Babylon with Advanced Customer Care Technology San Francisco, CA - August 22, 2000 - Banter, Inc. a provider of online customer care applications and intelligent communication technologies, today announced that Babylon.com has chosen Banter's integrated online customer care solution to address its increasing customer communications demands. Babylon is the creator of advanced reference and information freeware.

Banter's core technology, the Relationship Modeling Engine (RME), allows e-businesses to achieve a superior level of online customer care and scalability. The knowledge base automatically incorporates feedback from every online customer interaction and utilizes this feedback to improve future customer contacts. Applications leveraging this adaptive knowledge base will enable Babylon to manage a wide range of communications including self-help, chat, email and web form response.

"E-Commerce creates messaging at a dynamic pace and volume, necessitating management by the means of sophisticated software that has high adaptability," said Yoram Nelken, founder and CTO of Banter. "Banter's systems learn the business environment in real time, thus enabling companies to adapt their CRM to the demanding needs of an Internet environment."

Babylon provides support for 90 percent of the emerging non-English language speaking Internet market with more than 5.5 million registered users in the US, Spain, Japan, Germany, France, Italy, Portugal, Holland, Israel, Sweden and China. Babylon was named one of Newsweek.com's 103 best Web Sites and garnered a prestigious award from the Japanese Ministry of International Trade and Industry (MITI) among other awards.

The RME's unparalleled ability to learn and adapt automatically to the rapidly changing context and content of an e-business allows the self-service solution to get continuously smarter with minimal investment in ongoing support.

"We chose Banter's RME as an ideal solution for tackling the challenge we face in light of its capacity to quickly and accurately identify the contents of user inquiries in 12 languages," said Shuki Preminger, founder and CEO of Babylon.com. "The automatic answer and its immediate transmission to the relevant person in Babylon's Support Department immeasurably improves both the response time and the customer's satisfaction."

About Babylon.com

Bringing a world of information to users' fingertips in a single click, Babylon.com's freeware instantly unlocks everything from definitions to translations to conversions. Babylon's platform enables individuals, businesses and organizations to easily share their own expertise with millions of Babylon users worldwide. Founded in 1997 and based in Israel, Babylon.com, Ltd. provides information at a click to over 5.5 million users around the world. Ranked number one in user satisfaction on CNET, Babylon's freeware provides concise, instant search results with its knowledge-sharing glossaries, translation capabilities as well as currency, metric and time zone conversions.

For more information about Babylon.com and its products, visit the company's World Wide Web site at www.babylon.com.

About Banter

Banter Inc. provides next-generation solutions for e-communication, content classification and business process automation. Powered by a unique, real-time adaptive knowledge base and workflow engine, Banter's solutions address critical needs in managing information flows and customer relationships.

Based in San Francisco, Banter also has offices in Boston, New York and Israel. Mayfield Fund, Lucent Venture Partners Inc. and others back the privately held company. Banter's customers range from members of the Fortune 500 to emerging companies.

For more information about how Banter can help your business, please visit the company's website at www.banter.com or call toll free 1-877-992-2683.

Editorial Contact:
Leslie Powers
Banter
415-808-0446
lpowers@banter.com

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