|
Press Release |
|||
|
REMEDY UNVEILS EMAIL MANAGEMENT SYSTEM FOR CUSTOMER RELATIONSHIP MANAGEMENTRemedy's Newly Integrated CRM Solution Leverages Advanced Technology from Banter to Deliver Superior Customer Service Across Multiple Touch PointsOrlando, Fla., Ninth Annual Remedy® User Group (RUG) Conference--July 31, 2001--Remedy® Corp., (NASDAQ: RMDY), a leading provider of Information Technology Service Management (ITSM) and Customer Relationship Management (CRM) solutions, today unveiled Remedy® Email Management System, an intelligent, Internet-based support solution that integrates seamlessly with the Remedy® Customer Support application. Remedy Customer Support, like all Remedy applications, is built on Remedy's industry leading Action Request System® (AR System®). Remedy's newly integrated CRM solution will enable mid-tier companies to better serve customers through consistent and personalized experiences across multiple touch points. By understanding and responding to a multitude of customer inquiries in real time, Remedy Email Management System delivers superior customer service at a low support cost. The new offering integrates seamlessly into the existing Remedy Customer Support application, providing a best-of-breed customer support solution with the scalability and flexibility to meet ever-increasing customer needs. "Companies are clamoring for CRM solutions that integrate phone, Web and email services while consistently delivering accurate, useful information," said Harold Goldberg, vice president and general manager of CRM at Remedy. "Remedy is meeting this multi-channel CRM challenge by delivering a comprehensive, integrated suite of customer facing applications." Remedy Email Management System combines Remedy Customer Support expertise with advanced natural language processing technology from Banter, a leading provider of intelligent communication technologies for e-businesses, to provide high-end automated email response functionality. At the core of Banter's technology is the Relationship Modeling Engine (RME), a powerful application with sophisticated statistical and semantic analysis capabilities. RME is based on a self-learning system that interprets, processes and adapts to communication in real time. It is not based on hard-coded rules and keywords. "E-businesses face the challenge of unstructured information without enough trained people to handle it effectively," said Tom Aden, chief executive officer of Banter. "Remedy® CRM Solutions lead the market because not only are they easy to use, but they easily integrate disparate customer data. With the addition of Banter's leadership in natural language processing, Remedy will provide mid-tier companies with tried-and-true CRM solutions." Remedy's Technology Showcase, during the company's ninth annual Remedy® User Group (RUG) conference, held July 31 through August 2, 2001 in Orlando, Fla., will include a demonstration of the new Remedy Email Management System. Also convening during RUG, on Tuesday, July 31 from 11:45 a.m. to 12:45 p.m., Yoram Nelken, founder, chairman and chief technology officer of Banter, will deliver an overview presentation of Banter's key technologies titled "Using Natural Language Engines to Close Service Level Gaps." Remedy's suite of CRM solutions helps mid-tier companies increase sales by automating important customer-related processes across the enterprise. Remedy CRM Solutions are built on Remedy's Action Request System foundation, which provides superb scalability and adaptability for building and deploying eBusiness applications for the enterprise. Using the solutions--Remedy® Leads Management, Remedy® Sales Continuum®, Remedy Customer Support, Remedy Email Management System and Remedy® Quality Management--separately or together, companies identify more sales opportunities, demonstrate sensitivity to customer input and improve product quality. Employees can share and update critical customer information instantly, as well as collaborate across the sales, marketing, support, engineering and quality assurance departments more effectively. As a result, companies attract and retain more customers at a low cost. About Banter Inc. Banter Inc. builds intelligent technologies for e-communication, content classification and business process automation. Powered by a unique, real-time adaptive natural language engine, Banter's solutions address critical needs in managing information flows and customer relationships. The company's leading applications include e-mail/web form response, on-line self-help and content management. Based in San Francisco, Banter also has offices in, New York, Boston and Israel. The privately held company is backed by Mayfield Fund, Lucent Venture Partners Inc., Israel Seed Partners and others. Banter's customers range from members of the Fortune 500 to emerging companies and include ABN AMRO America, VeriSign and Wells Fargo Bank. About Remedy Corporation Remedy is a leading supplier of Information Technology Service Management (ITSM) and Customer Relationship Management (CRM) solutions, with Remedy products sold to more than 10,000 customer sites. Remedy's fast deployment programs and radical adaptability accelerate an organization's move to eBusiness as well as increasing the ability to continually differentiate from competitors. By focusing on internal and external service, Remedy's customers continually improve both their customer interactions and their internal operations to raise satisfaction and lower costs. More information on Remedy, its products and its services is available on the company's Web site at http://www.remedy.com . ©2001 Remedy Corporation. All rights reserved. Remedy, Remedy Corporation and Design, Remedy Leads Management, Remedy Sales Continuum, Remedy Customer Support, Remedy Email Management System, Remedy Quality Management, Remedy CRM Solutions, Action Request System, AR System and Remedy User Group are trademarks of Remedy Corporation which are registered or pending in certain jurisdictions. All other trademarks are the property of their respective owners. Editorial Contact: Jennifer Crumpley Banter 415.808.0437 jcrumpley@banter.com top of page |
|||