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Banter Unveils Server Version of Award-Winning SoftwareBanter Server enables enterprise applications to understand unstructured written communicationSAN FRANCISCO - April 10, 2002 - Banter, the leading provider of technology that understands people, today announced the availability of Banter Server, an infrastructure platform that can be implemented at the enterprise level for CRM solutions and other software to accurately understand written communication and automate appropriate action such as responding, routing and filtering - resulting in lower costs for online customer service and higher customer satisfaction. Banter Server is built on top of Banter's award-winning RME, the industry-standard technology for understanding informal written communication such as Web forms, e-mail and self-service inquiries. By providing a system management layer on top of Banter RME, Banter Server enables organizations to speed their time to market and strengthen their return on investment. "Banter Server is uniquely positioned in the market as a platform to implement the automation of unstructured written communication," said F. Thomas Aden, president and CEO of Banter. "No other offering can provide such a robust, accurate and self-learning natural language engine like Banter RME out-of-the-box, ready to deploy into existing applications and systems." Banter's technology is already being used by the customer service operations of companies like Royal Bank of Canada, Wells Fargo, VeriSign, ABN AMRO, Nintendo, Roxio, Zone Labs and E-Book Systems. Banter also partners with software leaders Peregrine, Siebel, Avaya and many others. Understanding unstructured communication crucial to effective customer service Banter's customers and partners realize that analysis of unstructured communication is different, and more complex, than the analysis of well-written and relatively structured documents. Banter's RME is uniquely designed to analyze and understand the content of documents and messages written in everyday language, including the wide and natural variations in expressions, spelling and grammar typical for such text. Banter Server now provides all the robust capabilities of Banter RME in a platform that is easy to install, configure and maintain. Solutions providers, systems integrators and internal development teams use Banter Server to provide an intuitive and highly accurate natural language interface into an organization's existing knowledge bases. By providing the right answer the first time, organizations can improve customer satisfaction with less overhead, freeing resources to be focused on core aspects of the business. Product Information Banter Server is a scalable, distributed application server that facilitates writing applications that understand informal written input and automate appropriate action such as responding, routing, and filtering. The Banter Server API exposes all the functionality necessary to develop natural language-enabled applications. Banter Server enables rapid development of various applications in programming languages such as C++ and Visual Basic, as well as scripting languages, such as ASP (VBScript/JScript) and Microsoft ASP .NET Web services. Banter Server combines ease of use and maintenance with high availability and scalability. Application SDKs are offered with Banter Server to help jumpstart development efforts. These pre-built components offer design references guides as well as best practices. Banter's Application SDKs speed the time it takes to deploy prototypes while enabling the parallel development of final applications. Banter Server is available immediately for sale directly to Global 2000 corporations, to end-users and to OEMs. About Banter Banter Inc. builds intelligent technologies to automate everyday communication. Powered by a unique, real-time adaptive engine, Banter's solutions address critical needs in managing information flows and customer relationships including applications for e-mail, on-line self-help, content management and business process automation. Based in San Francisco, Banter has offices in New York, Boston and Israel and is backed by Mayfield Fund, Lucent Venture Partners Inc. and others. Banter's customers range from members of the Fortune 500 to emerging companies and include such global entities as ABN AMRO America, VeriSign, and Wells Fargo Bank. In addition Banter partners with software leaders Peregrine, Siebel, Avaya and others. For more information about how Banter can help your business, please visit the company's website at http://www.banter.com or call toll free 1-877-992-2683. Editorial Contact: Keith Kamisugi NRW Public Relations (for Banter) 650-827-7085 keith@nrwpr.com top of page |
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