ATG to Participate in destinationCRM Webcast on Customer Care Magic (email this article)

WHAT: Scott Johnsen, Product Marketing Director for ATG (Company Profile, Past Stories, Case Studies), the software provider behind the most consistent and relevant marketing, commerce, and customer service experiences, will participate in a webcast and live panel discussion entitled "Customer Care Magic" hosted by destinationCRM.

John Ragsdale, Vice President of Research for SSPA and Tim Crowder, former Senior Knowledge Management Program Manager of Symantec will round out the panel. The speakers will provide advice on how to quickly prime yourself for ever increasing online service volume; capture untapped revenue opportunities; and improve customer service experiences.

This free, live webcast will focus on OnDemand service delivery as a strategy to quickly achieve business results - in as little as 30 days.

To register, go to www.destinationcrm.com/webevents/atg/21jun2006

WHEN: Wednesday June 21, 2006
11:00 am PT / 2:00 pm ET

WHO: Scott Johnsen

Johnsen is the Product Marketing Director at ATG, where he is responsible for guiding existing products and making recommendations for new products for the company. Johnsen leads initiatives to develop market strategies, sales channels and target markets of the company's diverse product lines that uniquely address the convergence of web-based commerce, marketing and customer care.

As an industry leader in online commerce, marketing and service, Johnsen and the company look forward to sharing ATG's unique perspective on some of the issues surrounding customer care.

ATG
ATG (Art Technology Group, Inc., NASDAQ: ARTG) makes the software that the world's largest and most prestigious companies use to create a relevant and consistent customer experience, across the Web, e-mail, call center, and mobile channels; and throughout the marketing, commerce, and service lifecycle. With ATG, world-class enterprises create and manage highly targeted online commerce and marketing campaigns, as well as loyalty-driving and cost effective knowledge management, customer service, and support initiatives. ATG's solutions power brands including A&E Networks, Airbus, American Airlines, American Eagle Outfitters, AT&T Wireless, Best Buy, Boeing, France Telecom, Friends Provident, General Electric, Hewlett-Packard, HSBC, InterContinental Hotels Group, Kingfisher, Merrill Lynch, Neiman Marcus, Philips, Procter & Gamble, SBC, T-Mobile, Target, US Army, US Federal Aviation Administration, Warner Music, Wells Fargo, and Yahoo! The company is headquartered in Cambridge, Massachusetts, with additional locations throughout North America, Europe, and Asia. For more information about ATG, please visit www.atg.com.