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Bull S.A. Signs International Partnership Agreement with AsteaHORSHAM, PA–November 13, 2000 Bull S.A., the international IT Group, and Astea International Inc. (Nasdaq: ATEA) have signed a European value added partnership agreement under which Bull will sell Astea's award-winning ServiceAlliance® eCRM solutions. Bull’s Outsourcing Support Services (OSS) division, which employs a staff of 7,000 worldwide, will actively market ServiceAlliance along with their Outsourcing Services to provide, operate and support a complete range of services in the field service area from consulting to turnkey IT systems management, throughout recurring services such as system management, operation and application maintenance and support. "Our expertise in Outsourcing and Customer Services, combined with ServiceAlliance’s unmatched functionality and unique differentiation as a ‘service-centric’ eCRM product, will benefit customers by both increasing value of their business and improving performances of their IT, " said Jacques Leray, Bull’s Outsourcing Director. "ServiceAlliance is a good fit within our business model for Application Management and our commitment to deliver best of breed solutions, consisting of products and services, that meet customers’ individual needs. This agreement will expand our Application Management business by increasing our penetration in the rapidly growing eCRM market space." "The Bull name is synonymous with superior customer service, so we are excited to see this relationship expand from valued customer to value added partner " said Zack Bergreen, CEO of Astea International. "Bull supports more than 50,000 customers worldwide and are experienced in re-engineering customer service processes. Their domain expertise, resources and in-country presence combined with our comprehensive ServiceAlliance applications suite are a winning solution for customers, so again we are delighted to establish this unique relationship with Bull." About ServiceAlliance ServiceAlliance eCRM Software, the 1999 Users Choice Award winner for field service management and remote connectivity, centralizes all aspects of customer and product service management including customer service call center, field service, repair, contract monitoring, order processing, logistics, billing, process analysis and reporting. System options support web and mobile workforce management solutions, web-based customer self-service, sales and service integration, project management and integration with other enterprise applications. More information on ServiceAlliance is available on the web at http://www.astea.com/prod_servall.html About Bull S.A. company Bull is an international IT Group present in over 100 countries. In 1999, Bull achieved a turnover of 3.8 billion euros, including over 65% outside France, and 54% in services. Bull provides secure e-commerce and Internet solutions focused on 3 areas: <sum> Outsourcing and support services based around strong local presence and European services Centers. <sum> Integration solutions built upon its expertise in consulting and systems integration, Infrastructure solutions guaranteeing high availability and security thanks to its expertise throughout its range of servers (GCOS, Unix and Intel), network and security management software and smart cards. For more information, visit Bull web site at http://www.bull.com About Astea International Inc. Astea International Inc. is a leading provider of Customer Relationship Management (eCRM) solutions to companies engaged in the delivery and sale of services. Astea's products are used to improve customer satisfaction, service and sales productivity, and the profitability of service organizations. For more information, visit the Astea web site at http://www.astea.com © 2000 Astea International Inc. Astea and ServiceAlliance are registered trademarks of Astea International Inc. This press release contains forward-looking statements that are made under the "safe harbor" provisions of the Private Securities Litigation Reform Act of 1995 and involve a number of risks and uncertainties that could materially affect future results. Among these risk factors are possibilities that the companies mentioned in this press release may not purchase licenses for ServiceAlliance, the continuing acceptance of Astea’s products, general competitive pressures in the marketplace, and continued overall growth in the customer relationship management solutions industry. Further information regarding these as well as other key risk factors and meaningful cautionary statements that could affect the Company’s financial results are included at length in the Company’s Form 10-K for the fiscal year ended December 31, 1999, filed with the Securities and Exchange Commission. Editorial Contact: Gail Ferrari Tattar Cutler-DBC 215-957-0300 gferrari@dbcommunications.net top of page |
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