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Astea's ServiceAlliance® Voted Best for Field Service

ServiceAlliance Wins 1999 User's Choice Award for Best Field Service and Remote Field Communications Software

SAN FRANCISCO, CA – October 29, 1999 – ServiceAlliance® from Astea International Inc. (Nasdaq: ATEA) was selected as a Users Choice Gold Award winner at the Customer Relationship Management Conference and Exhibition held October 27-29 at Moscone Center in San Francisco. ServiceAlliance was voted by users as best customer relationship management software in the category of field service/remote field communications. The Users Choice Awards program is sponsored by Customer Support Management Magazine and Real Market Research Corporation.

Bruce R. Rusch, Astea’s president and CEO, expressed congratulations to Astea’s worldwide organization and gratitude to ServiceAlliance users for their endorsement of Astea’s field service-centric approach to customer relationship management. Said Rusch, "The Users Choice Awards is the only awards program in which CRM products are judged by end-users. The criteria is not marketing and advertising to industry experts, but actual product performance in the field by organizations that have deployed ServiceAlliance. The recognition is based on substance not hype to the credit of everyone associated with Astea."

Users Choice Gold Awards were awarded for products or services that received the greatest votes in CRM categories in which at least three competitive products had broad support. Gold Award winners were recognized in twelve categories. More information on the Users Choice Awards is available at www.userschoiceawards.com

About ServiceAlliance
ServiceAlliance is Astea's newest customer relationship management solution that centralizes, automates and accelerates all aspects of customer service operations. Its tightly integrated combination of front and back-office functionality is designed for optimal support of organizations that consider service to be mission critical. A comprehensive customer service management tool, it addresses: customer requests; support and helpdesk; contract, sales and service order management; pricing and quotations; inventory management and logistics; and billing. Easily tailored to an organization’s workflow without source code modification, ServiceAlliance provides a wealth of data and decision support tools that help service organizations continuously refine the quality of their customer processes. For remote users, AllianceMobile™ offers wireless, browser-based Web-access for field technicians and service representatives, as well as a range of other advanced features.

About Astea International
Astea International specializes in Customer Relationship Management software solutions for organizations where customer service is considered mission critical. Astea has over twenty years of customer service automation experience and supports a global client base. Clients include leading companies such as Groupe Bull, NCR, Storage Tek, GTE Customer Networks, Johnson Controls, Siemens Networks, and Hitachi Medical Systems. Astea markets its products through direct and indirect sales and services networks throughout North America, Europe, Israel, Asia, Australia and New Zealand. Astea can be reached by phone at 800 878-4657 and 215 682-2500, by fax at 888 757-7775 and 215 682-2515, by e-mail at info@astea.com, and on the Web at www.astea.com.

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Editorial Contact:
Matt Bauer
Astea International
(215)682-2500
mbauer@astea.com

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