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QualxServ Migrating Professional IT Services Management to Astea AllianceEnterprise SuiteAllianceEnterprise Web and mobile capabilities will enable national IT services provider to extend management efficiencies from field locations where services are delivered.Horsham, PA, October 28, 2002—Astea International Inc. (NASDAQ: ATEA), a leading provider of Service Smart, Enterprise Proven CRM solutions, today announced that Astea Dispatch-1 customer QualxServ is upgrading to the advanced Web and mobile capabilities of Astea AllianceEnterprise Suite. QualxServ delivers professional IT services from hundreds of locations throughout the United States and is an authorized service provider for major manufacturers.“Astea AllianceEnterprise will provide QualxServ with the greatest integration of new technology tools for managing relationships in the field where our professional services are delivered,” said Robert D. Crawford, QualxServ vice president of technical support services. “A mix of features, such as AllianceEnterprise’s Web Services framework, project management, employee and customer portals, and mobile capabilities will improve the efficiency and costs of service delivery for the high volume break / fix business and large-scale projects that QualxServ undertakes.” QualxServ’s résumé includes many equipment installation and service deployments that involve multiple projects and customers at thousands of locations. The company maintains numerous OEM service relationships. “It is always a pleasure to see a customer who has effectively deployed an earlier Astea solution upgrade to our latest generation products,” said John Reed, Astea vice president of sales. “QualxServ is an excellent example of our Dispatch-1 community moving forward with the new Astea AllianceEnterprise platform for even greater value and benefits.” Astea and QualxServ have shared a business relationship since QualxServ was created from the sale of Getronics’ Alliance Managed Services business to a group of Wall Street investors and senior company management. “Astea’s professional services group was very helpful during QualxServ’s startup phase with implementation of Dispatch-1,” recalls Crawford. “The fundamental functional design of Dispatch-1 has been carried forward and expanded with AllianceEnterprise, so we’re still leveraging our initial investment in Astea as we take our service management infrastructure to new levels of technology and capability.” Among other companies in the process of migrating from Astea Dispatch-1 to Astea AllianceEnterprise are office automation retailer Northern Business Systems, HVAC manufacturing and service leader McQuay International, Toshiba’s Australian Electronic Imaging Division and Australian national business communications provider Panaseer. About QualxServ QualxServ (www.qualxserv.com) specializes in deployment and field maintenance services for Web enabling technologies and is an authorized service provider for major manufacturers of notebooks, desktops, workstations, servers, cluster servers, disk arrays and network storage products. QualxServ also provides expert services for the installation and configuration of intelligent modems, network processors, bridges, routers, DSL, cellular RF and satellite earth station equipment including antenna pointing and re-pointing. Service is QualxServ’s first and only business with hundreds of locations in metropolitan areas throughout the U.S. About Astea International Astea International Inc. (www.astea.com) is a global supplier of integrated Customer Relationship Management (CRM) solutions that provide service-centric companies with a rapid return on their technology investment. Astea's flagship product, AllianceEnterprise CRM Suite, integrates, automates and streamlines sales and service business processes, thereby increasing productivity, competitive advantage, customer focus, top-line revenue growth and profitability. The full module set includes Sales & Marketing, Contact Center, Field Service, Professional Services and Mobile CRM solutions. Extending relationship from the field to the front office, the Company offers over twenty years of domain expertise, linking disparate business organizations and collapsing the time from contract to cash. Astea AllianceEnterprise manages the entire customer lifecycle from generating leads, to closing sales to providing world-class support that drives business. © 2002 Astea International Inc. Astea, Astea Alliance Pocket PC and Astea AllianceEnterprise Suite are trademarks of Astea International Inc. All other company and product names contained herein are trademarks of the respective holders. This press release contains forward-looking statements that are made under the “safe harbor” provisions of the Private Securities Litigation Reform Act of 1995 and involve a number of risks and uncertainties that could materially affect future results. Among these risk factors are possibilities that the companies mentioned in this press release may not purchase licenses for AllianceEnterprise, the continuing acceptance of Astea’s products, general competitive pressures in the marketplace, and continued overall growth in the customer relationship management solutions industry. Further information regarding these as well as other key risk factors and meaningful cautionary statements that could affect the Company’s financial results are included at length in the Company’s Form 10-K for the fiscal year ended December 31, 2001, filed with the Securities and Exchange Commission. Editorial Contact: Joe Mitchell Gregory FCA 610 642 8253 joe@gregoryfca.com top of page |
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