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Two More Wins for Astea's ServiceAllianceHORSHAM, Pa., Oct. 23 -- Astea International Inc. (Nasdaq: ATEA - news) announced that Phoenix IT Group and Eurodata Systems are the latest IT support services companies to select Astea's award-winning ServiceAlliance® eCRM solution. Eurodata Systems, which in only two weeks deployed ServiceAlliance, specializes in IT services based on an eBusiness model for the provision and maintenance of hardware and software to blue-chip clients. Phoenix IT Group's 330-user ServiceAlliance solution will enable that company to manage all aspects of its professional services and network support activities, and deploy new capabilities such as Web-based customer self- service and real-time two-way data communications with remote staff over wireless links and PDA devices.``We looked at many solutions and leading suppliers for field-centric eCRM systems and found that ServiceAlliance was the only solution that fit the requirements of a multi- dimensional service business,'' said Phoenix IT Group's finance director David Taylor. ``In addition to the software's all-round functionality, we were particularly attracted by its web capabilities and the ease with which it could be integrated with our customers' own call management systems. The real-time wireless links were also important -- our remote technicians effectively become part of our internal data infrastructure, providing management and customers with timely information.'' Adrian Lugg, Eurodata System's services manager, echoed Taylor's comments, saying that his company's criteria for selecting ServiceAlliance were also based on comprehensive functionality and capabilities to integrate with other enterprise systems. IT support services is a traditional market for Astea, a market where companies are growing and upgrading their infrastructures to provide the systems and services needed for eBusiness. The integrated functionality that customers like Phoenix IT Group and Eurodata Systems cite for selecting ServiceAlliance to manage their businesses can encompass all aspects of multi-site and multi-national service operations -- from sales and project management for installations, to call centers and field service with Web and wireless remote connectivity, to customer self-service, all background support functions such as logistics and repair, to business analyses and forecasting that include integrated views of sales and service operations. ``We call our technology `service-centric eCRM' because our domain expertise and solutions with ServiceAlliance are tuned to selling and delivering superior customer services,'' explains Astea product manager Meg Spillane. ``Customer service today is a product and is much more revenue- and bottom-line driven. Companies in many industries, not just IT services, are using ServiceAlliance to increase their profitability by improving the productivity of their service processes and adding new service capabilities which reduce their costs to sell and deliver better service offerings.'' According to Spillane, a primary objective among many companies is to increase their service contract revenue, but inefficiencies in areas such as monitoring service level agreements and inventory management make it difficult to assess where money is made or lost on services. ``ServiceAlliance exceeds expectations, not only by its real- time monitoring, reporting, and service process controls, but by enabling companies to design service level agreements that more clearly differentiates them from their competitors,'' says Spillane. About Astea International Inc. Astea International specializes in service-centric Customer Relationship Management (eCRM) software solutions used by companies in multiple industries to improve productivity and returns on investment in all customer interaction and field service activities. Astea has over twenty years of service automation experience and supports a global client base. Astea markets its products through direct and indirect sales and services networks throughout North America, Europe and the Asia-Pacific. Astea can be reached by phone at 800 878-4657 and 215 682-2500, e-mail at info@astea.com and the web at http://www.astea.com Astea and ServiceAlliance are registered trademarks of Astea International Inc. All other company and product names contained herein are trademarks of the respective holders. This press release contains forward-looking statements that are made under the ``safe harbor'' provisions of the Private Securities Litigation Reform Act of 1995 and involve a number of risks and uncertainties that could materially affect future results. Among these risk factors are possibilities that the companies mentioned in this press release may not purchase licenses for ServiceAlliance, the continuing acceptance of Astea's products, general competitive pressures in the marketplace, and continued overall growth in the customer relationship management solutions industry. Further information regarding these as well as other key risk factors and meaningful cautionary statements that could affect the Company's financial results are included at length in the Company's Form 10-K for the fiscal year ended December 31, 1999, filed with the Securities and Exchange Commission. Editorial Contact: Gail Ferrari Tattar Cutler-DBC 215-957-0300 gferrari@dbcommunications.net top of page |
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