|
Press Release |
|||
|
Network Integrator Comm-Tract Corp. Selects Astea for Professional Services AutomationAstea’s AllianceEnterprise Suite to automate and integrate Sales, Project Management, Field Service and multi-channel Customer Contact CenterAstea International Inc. (Nasdaq: ATEA) announced today that Comm-Tract Corp., a company that specializes in voice and data network integration services for institutional, corporate and government clients, has selected Astea’s AllianceEnterprise Suite to manage its business processes. The comprehensive Astea software solution will integrate and automate Comm-Tract’s sales force automation, project management, customer service, field service and depot repair. Capabilities include remote system access for over 100 mobile sales and service employees, an Internet portal for Comm-Tract’s customers to more easily track the status of work performed on their behalf, and integration with back-office Sage Enterprise Suite accounting software.“As Comm-Tract Corp. continues to grow, it is imperative that we sustain and improve the levels of service, customer satisfaction and profitability that make us successful,” said Steve Dickie, vice president of operations. “AllianceEnterprise will increase efficiencies throughout our sales and service processes and empower Comm-Tract to attain even higher standards of service quality and responsiveness to the growing number of customers we serve.” Comm-Tract’s repertoire of services includes the design, installation and maintenance of high-performance cabling systems, fiber optic network systems, LAN and WAN enterprise networks, and voice and data integration. The company has an installed base of over 4,000 systems with more that 1 million ports of voice and data communications equipment and 10 million feet of fiber optic cable. Comm-Tract selected AllianceEnterprise over other systems because the Astea solution exhibited functional, ease-of-use and configuration capabilities that are most compatible with the company’s business. The service management and project management modules have the flexibility necessary for the different types of installation and service work that Comm-Tract performs. The integrated customer contact center module with phone, fax and email capabilities also includes customer self- service via an Internet portal, adding a convenience for Comm-Tract’s customers and another method for the company to maintain strong customer relationships. Another Internet portal will allow employees to work with the system from remote locations. “AllianceEnterprise is so much more sophisticated than the system we are currently using,” said Comm-Tract’s accounting manager, Linda Averill. “It is hard to even imagine the applications that we will soon be able to do on the web. Everyone will be connected and have access to more timely information. Our field personnel will be able to expedite their posting of hours, material and closing out orders. Our sales force using the integrated sales module will be able to directly book an order from an approved quotation. We anticipate substantial savings in man hours from many tasks and procedures that without AllianceEnterprise we have had to perform outside of our current system. Aside from the benefits to our operating costs, we’ll do an even better job of serving our customers.” About Astea International Astea International Inc. (www.astea.com) specializes in Customer Relationship Management (CRM) solutions for companies that sell, service and support equipment. Astea solutions integrate, automate and streamline business processes for sales and marketing, customer contact centers, field service, professional services and mobile CRM, and integrate with back-office systems. Astea’s solutions are used in multiple industries to improve productivity, customer satisfaction, profitability and top-line revenue growth. Astea offers over twenty years of CRM industry experience and supports a global client base with a worldwide sales and service network.. © 2001 Astea International Inc. Astea is a registered trademark and AllianceEnterprise Suite is a trademark of Astea International Inc. All other company and product names contained herein are trademarks of the respective holders. This press release contains forward-looking statements that are made under the “safe harbor” provisions of the Private Securities Litigation Reform Act of 1995 and involve a number of risks and uncertainties that could materially affect future results. Among these risk factors are possibilities that the companies mentioned in this press release may not purchase licenses for AllianceEnterprise, the continuing acceptance of Astea’s products, general competitive pressures in the marketplace, and continued overall growth in the customer relationship management solutions industry. Further information regarding these as well as other key risk factors and meaningful cautionary statements that could affect the Company’s financial results are included at length in the Company’s Form 10-K for the fiscal year ended December 31, 2000, filed with the Securities and Exchange Commission. Editorial Contact: Joe Mitchell Gregory FCA 610 642 8253 joe@gregoryfca.com top of page |
|||