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Circuit City Selects Astea Solution for Installation Scheduling SystemMore than just a store, Circuit City installs products as part of the shopping experience. Astea technology will streamline the process between point of sale and in- home installationsHorsham, PA, October 8, 2002- Astea International Inc. (NASDAQ: ATEA), a leading provider of Service Smart, Enterprise Proven CRM solutions, today announced that Circuit City Stores, Inc. (NYSE: CC) has selected Astea AllianceEnterprise Suite software for its new Installation Scheduling System. At Circuit City stores, making a purchase isn't the end of the shopping experience. As consumer electronics have grown from television sets to complete home theater systems, the leading retailer has kept pace with its customer service focus by introducing new programs to ensure the most pleasing shopping experiences-both in-store and after purchase with installation services. "We believe the growing installation business will benefit greatly from the flexibility of the Astea software and will enable us to better schedule our network of installers," said Lou King, General Manager - National Installations, Circuit City. "Circuit City has a long established reputation for leveraging advanced technology to deliver differentiated services," said Zack Bergreen, CEO of Astea International. "We are very excited to work with such a leading retailer in integrating customer touch points to provide truly innovative support to their consumers." About Circuit City Stores, Inc. With headquarters in Richmond, Va., Circuit City Stores, Inc. is committed to excellence in customer service. Knowledgeable, well-trained sales counselors coupled with an industry-leading product selection of brand-name consumer electronics, personal computers, software, movies, music and games, create a top-rated shopping experience. Superior customer service extends beyond sales counselors to include such service equities as Price Match Plus, Receipt Tracker and a Hassle-Free Return policy. Circuit City's Web site, CircuitCity.com, provides shoppers with extensive product information, direct shipment of purchases, real-time inventory status of products in stores and the ability to order online and pick up at a store. Circuit City's commitment to helping American families and youth is evident in its teaming with Upromise, Inc., which allows customers an innovative way to save money for college in tax-advantaged accounts with leading financial institutions. Circuit City also helps strengthen communities as the official sponsor of ImageMakers, the Boys & Girls Clubs of America's national photography contest. Circuit City operates 606 Circuit City Superstores and 17 mall-based Circuit City Express stores in 159 markets. For more information, visit www.CircuitCity.com. About Astea International Astea International Inc. (www.astea.com) is a global supplier of integrated Customer Relationship Management (CRM) solutions that provide service-centric companies with a rapid return on their technology investment. Astea's flagship product, AllianceEnterprise CRM Suite, integrates, automates and streamlines sales and service business processes, thereby increasing productivity, competitive advantage, customer focus, top-line revenue growth and profitability. The full module set includes Sales & Marketing, Contact Center, Field Service, Professional Services and Mobile CRM solutions. Extending relationship from the field to the front office, the Company offers over twenty years of domain expertise, linking disparate business organizations and collapsing the time from contract to cash. Astea AllianceEnterprise manages the entire customer lifecycle from generating leads, to closing sales to providing world-class support that drives business. (c) 2002 Astea International Inc. Astea, Astea Alliance Pocket PC and Astea AllianceEnterprise Suite are trademarks of Astea International Inc. All other company and product names contained herein are trademarks of the respective holders. This press release contains forward-looking statements that are made under the "safe harbor" provisions of the Private Securities Litigation Reform Act of 1995 and involve a number of risks and uncertainties that could materially affect future results. Among these risk factors are possibilities that the companies mentioned in this press release may not purchase licenses for AllianceEnterprise, the continuing acceptance of Astea's products, general competitive pressures in the marketplace, and continued overall growth in the customer relationship management solutions industry. Further information regarding these as well as other key risk factors and meaningful cautionary statements that could affect the Company's financial results are included at length in the Company's Form 10-K for the fiscal year ended December 31, 2001, filed with the Securities and Exchange Commission. Editorial Contact: Joe Mitchell Gregory FCA 610 642 8253 joe@gregoryfca.com top of page |
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