HORSHAM, Pa., Oct. 5 /PRNewswire-FirstCall/ -- Astea International Inc. (Company
Profile, Past
Stories, Case
Studies)(Nasdaq: ATEA - News), a global provider of service management solutions, today announced the company is hosting its global user conference, ACE (Astea Customer Exchange), October 17-19 in Boston, MA. Prominent service organizations from around the world, including Johnson Controls, Gambro Technical Services, Lowry Computer, Optos, Pomeroy IT Services, and WM-data will be presenting and sharing their experiences, best practices and lessons learned using the Astea Alliance service management suite. Industry analyst Laura Preslan of AMR Research will be sharing her findings, trends and case studies in the area of Service Lifecycle Management. In addition, strategic partners Intermec, 360 Technologies, and MCA Solutions will be presenting solutions that extend the Astea offering in the areas of mobility, workforce scheduling optimization, and service parts/inventory optimization.
Founded in 1979, the company is also celebrating its 25th anniversary. Over the last quarter century, the company has evolved and improved on its domain expertise while adopting the latest technologies to deliver Astea Alliance on the Microsoft .NET framework -- one of the most comprehensive service management suites that addresses the complete service lifecycle.
"We are particularly excited about this year's user conference because we are debuting success stories of our newest release, shipped to initial customers only a couple of months ago," said Marikit Klein-Smith, vice president of Marketing for Astea International. "Our users will be talking to each other about their migration strategies from legacy Astea products to the latest, web-based Astea Alliance offering. And most importantly, Astea will be listening to its customer base for their future requirements."
To register for ACE, go to http://www.ace-astea.com or call Beth Steinberg at 215-682-2214.
About Astea International
Astea is a global provider of service management software that addresses the unique needs of companies who manage capital equipment, mission critical assets and human capital. The Astea Alliance suite supports the complete service lifecycle, from lead generation and project quotation to service and billing through asset retirement. It integrates and optimizes critical business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, and Sales & Marketing. Astea extends its application suite with portal, analytics and mobile solutions. Since its inception in 1979, Astea has licensed applications to companies in a wide range of sectors including information technology, telecommunications, instruments and controls, business systems, and medical devices.
http://www.astea.com. Service Smart. Enterprise Proven.
Astea and Astea Alliance are trademarks of Astea International Inc. All other company and product names contained herein are trademarks of the respective holders.
This press release contains forward-looking statements that are made under the "safe harbor" provisions of the Private Securities Litigation Reform Act of 1995 and involve a number of risks and uncertainties that could materially affect future results. Among these risk factors are possibilities that the companies mentioned in this press release may not purchase licenses for Astea Alliance, the continuing acceptance of Astea's products, general competitive pressures in the marketplace, and continued overall growth in the customer relationship management solutions industry. Further information regarding these as well as other key risk factors and meaningful cautionary statements that could affect the Company's financial results are included at length in the Company's Form 10-K for the fiscal year ended December 31, 2003, filed with the Securities and Exchange Commission.
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