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QualxServ Selects Astea International for Service ManagementHORSHAM, PA-October 3, 2000-Astea International Inc. (Nasdaq: ATEA), the leading provider of service-centric Customer Relationship Management (CRM) solutions, and QualxServ, a nationwide deployment and maintenance service wholesaler to web technology providers, jointly announce QualxServ’s selection of Astea software and services to manage QualxServ’s 1,100 field service specialists. Astea’s IT services management solution will be deployed at QualxServ’s headquarters in Tewksbury, Massachusetts and support an infrastructure of nearly 200 field locations in metropolitan areas throughout the U.S."Astea’s domain expertise in management solutions for IT services companies, their system’s depth and breadth of functionality, a rapid system implementation and the ability to leverage the best return on our investment, all factored into our decision to go with Astea," said Robert Lerner, CEO of QualxServ. "In this segment of the service industry, operational efficiency is central to competitive advantage. We expect the Astea solution to enhance our ability to aggregate, dispatch and efficiently manage thousands of calls from a variety of partners on a daily basis." Zack Bergreen, CEO of Astea International, commented, "With their emphasis on support services for web enabling technologies, QualxServ is following a unique business model at the forefront of the IT services marketplace. As a supplier of service management solutions to the IT industry for over 20 years, we at Astea readily identify with QualxServ’s vision and mission, and we are very excited about this system deployment." The Astea solution will integrate and automate all facets of QualxServ’s customer service management including: job costing, customer and vendor quotations, contract administration, order entry, help desk, service orders, field service scheduling and dispatching, depot repair, inventory, bills of material, requisitions, purchasing, barcoding, shipping, receiving, financial reporting, paging and Internet access. About QualxServ QualxServ is a privately held company headquartered in Tewksbury, Massachusetts. With approximately 1,400 employees throughout the United States, QualxServ offers a full suite of information technology services including technology deployment, hardware maintenance, cabling, and moves-adds-changes exclusively for technology providers including OEMs, Telcos, Internet Access Providers and Systems Integrators among others. QualxServ can be reached by phone at 800-970-5206 and on the web at www.qualxserv.com. About Astea International Inc. Astea International specializes in service-centric Customer Relationship Management (CRM) software solutions used by companies in multiple industries to improve productivity and returns on investment in all customer interaction and field service activities. Astea has over twenty years of service automation experience and supports a global client base. Astea markets its products through direct and indirect sales and services networks throughout North America, Europe and the Asia-Pacific. Astea can be reached by phone at 800 878-4657 and 215 682-2500, e-mail at info@astea.com, and the web at www.astea.com. © 2000 Astea International Inc. Astea is a registered trademark of Astea International Inc. This press release contains forward-looking statements that are made under the "safe harbor" provisions of the Private Securities Litigation Reform Act of 1995 and involve a number of risks and uncertainties that could materially affect future results. Among these risk factors are possibilities that the companies mentioned in this press release may not purchase licenses for ServiceAlliance, the continuing acceptance of Astea’s products, general competitive pressures in the marketplace, and continued overall growth in the customer relationship management solutions industry. Further information regarding these as well as other key risk factors and meaningful cautionary statements that could affect the Company’s financial results are included at length in the Company’s Form 10-K for the fiscal year ended December 31, 1998, filed with the Securities and Exchange Commission. Editorial Contact: Gail Ferrari Tattar Cutler-DBC 215-957-0300 gferrari@dbcommunications.net top of page |
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