|
Press Release |
|||
|
Fujitsu Services in Belgium Managing IT Services Delivery with Astea AllianceEnterpriseImplementing `Best Business Practices' Methodologies With Astea Software Enhances Leading IT Provider's Competitive Differentiators and Service Delivery to CustomersHORSHAM, Pa.--(BUSINESS WIRE)--Sept. 26, 2002-- Astea International Inc., the global provider of Field Service and integrated Customer Relationship Management (CRM) solutions to equipment and service companies, announced that Fujitsu Services NV in Belgium, part of Fujitsu Group, a leading provider of customer-focused IT and communications solutions for the global marketplace, has gone live with service management applications of the Astea AllianceEnterprise Suite. Fujitsu is using AllianceEnterprise to manage delivery of IT services."Customer service is one of the key competitive differentiators that has led Fujitsu to a dominant position in the IT industry," said Michel Jones, general manager of Fujitsu Services NV. "AllianceEnterprise extends our customer service advantages with the `best practices' methodologies that Astea have learned from working with global service organizations for over 20 years. We view the Astea software not only as the `best fit' solution for improving how we deliver service today, but also as a catalyst for continually refining our business processes and implementing far greater efficiencies in the future." Added Jones, "Astea also offered the quickest implementation and a very competitive price for the extent of software and services that went into our solution. This double benefit up front influenced our decision to go with AllianceEnterprise and I'm happy to say that Astea delivered on its promises." IT support services is a traditional market for Astea, whose AllianceEnterprise Suite solutions can encompass all aspects of multi-national sales and service operations. According to Pat Noble, managing director of Astea Europe, a primary objective of companies in many industries, not just IT, is to increase service contract revenue, but inefficiencies in areas such as sales/service integration, the monitoring of service level agreements and inventory management make it difficult to assess where money is made or lost on services. "Astea AllianceEnterprise exceeds expectations, not only by its real-time monitoring, reporting, and service process controls, but by enabling companies to design and sell service level agreements that more clearly differentiate Astea users from their competitors," says Noble. About Astea International Astea International Inc. http://www.astea.com is a global supplier of Field Service and integrated Customer Relationship Management (CRM) solutions that provide equipment and service companies with a rapid return on their technology investment. Astea's flagship product, AllianceEnterprise CRM Suite, integrates, automates and streamlines sales and service business processes, thereby increasing productivity, competitive advantage, customer focus, top-line revenue growth and profitability. The full module set integrates marketing, sales, customer contact centers, field service, professional services and mobile CRM. The Company offers over twenty years of domain expertise in improving business processes at equipment and service companies and a worldwide sales and service network. (c)2002 Astea International Inc. and Astea AllianceEnterprise Suite are trademarks of Astea International Inc. All other company and product names contained herein are trademarks of the respective holders. This press release contains forward-looking statements that are made under the "safe harbor" provisions of the Private Securities Litigation Reform Act of 1995 and involve a number of risks and uncertainties that could materially affect future results. Among these risk factors are possibilities that the companies mentioned in this press release may not purchase licenses for AllianceEnterprise, the continuing acceptance of Astea's products, general competitive pressures in the marketplace, and continued overall growth in the customer relationship management solutions industry. Further information regarding these as well as other key risk factors and meaningful cautionary statements that could affect the Company's financial results are included at length in the Company's Form 10-K for the fiscal year ended December 31, 2001, filed with the Securities and Exchange Commission. Editorial Contact: Joe Mitchell Gregory FCA 610 642 8253 joe@gregoryfca.com top of page |
|||