Astea and Infomill Announce Joint Sales and Marketing Partnership (email this article)

HORSHAM, Pa., Sept. 15 /PRNewswire-FirstCall/ -- Astea International Inc. (Nasdaq: ATEA - News) (Company Profile, Past Stories, Case Studies) today announced an international joint sales and marketing agreement with Infomill Ltd., a leading provider of technology-based business solutions to the industrial maintenance, repair and overhaul market.

Astea is a global provider of Service Smart, Enterprise Proven CRM solutions and an industry leader for field service automation in companies that manage mission-critical assets. Infomill, with its leadership in parts identification technology, complements the Astea mobile solutions for these customers by providing the field engineer with technical information on popular mobile devices. This often complex technical content, including linked exploded views, service manuals and service bulletins, is delivered via an intuitive user interface that helps service technicians quickly and accurately identify and select the required part while in the field, reducing costly errors and eliminating paper manuals.

"This partnership will provide added value to our customers who service and manage costly equipment," said Nicholas Remzi, Astea's Sales and Marketing Director for Europe. "Managing field service processes all the way down to providing the right parts when needed is vital to these customers' businesses."

"The convergence of improved business processes and technology is resulting in a new breed of efficient, service-centric organizations that are proving substantial profits can be delivered by ensuring the right part is fitted the first time, every time," said Stephen Wilshaw, Business Development Director at Infomill. "Together, Astea and Infomill provide enabling technology for these forward-thinking companies."

About Astea International

Astea (www.astea.com) is a global provider of service-focused CRM software that addresses the unique needs of companies who manage capital equipment, mission critical assets and human capital. The Astea Alliance CRM suite addresses the complete service lifecycle, from lead generation and project quotation to service and billing through asset retirement. It integrates and optimizes critical business processes for Sales & Marketing, Contact Center, Field Service, Depot Repair, Professional Services, Portals, Analytics and Mobile solutions. Astea has licensed applications to companies in a wide range of sectors including information technology, telecommunications, instruments & controls, business systems, and medical devices.

About Infomill Ltd.

Established in 1996, Infomill (www.infomill.com) is the leader in providing mobile technical content solutions to the industrial maintenance, repair and overhaul (MRO) market. Infomill supports the service management, help desk and distribution communities with its unique parts identification technology running on handheld, laptop and desktop computers. PartsArena Mobile(TM) adds value to leading service management products by providing the field engineer with technical information and linked illustrations extracted from disparate sources in the organization. PartsArena Mobile(TM) uses an intuitive user interface to help the engineer to quickly and accurately select the required part which it then passes to the enterprise's chosen service management system ensuring accurate parts enquiries and ordering.

Astea and Astea Alliance CRM are trademarks of Astea International Inc. All other company and product names contained herein are trademarks of the respective holders.

This press release contains forward-looking statements that are made under the "safe harbor" provisions of the Private Securities Litigation Reform Act of 1995 and involve a number of risks and uncertainties that could materially affect future results. Among these risk factors are possibilities that the companies mentioned in this press release may not purchase licenses for Astea Alliance, the continuing acceptance of Astea's products, general competitive pressures in the marketplace, and continued overall growth in the customer relationship management solutions industry. Further information regarding these as well as other key risk factors and meaningful cautionary statements that could affect the Company's financial results are included at length in the Company's Form 10-K for the fiscal year ended December 31, 2002, filed with the Securities and Exchange Commission.