HORSHAM, Pa., Aug. 31 /PRNewswire-FirstCall/ -- Astea International Inc. (Company
Profile, Past
Stories, Case
Studies) (Nasdaq: ATEA - News), a global provider of service management solutions, today announced the availability of its newest version of the Astea Alliance software suite built on the Microsoft .NET platform. With this release, Astea is providing a service management platform that integrates critical business processes for service, logistics, sales and marketing. Feedback from early adopters is very positive in regards to ease of installation, customization, and enhanced functionality.
"This is the most comprehensive service management suite Astea has delivered in the last few years," said Zack Bergreen, CEO and president of Astea International. "I believe the .NET platform will allow us to be extremely competitive in the market. We have invested greatly in taking maximum advantage of Microsoft's technology innovations to propel us forward."
Developed from the ground up on the state-of-the-art .NET platform from Microsoft, the Astea Alliance software suite is a completely Web-based solution, leveraging the technology and business benefits associated with Web services.
"We were impressed with the process integration and user interface, and were delighted to participate in the testing of Astea's new product offering," said Sandy Fleming, Administration and Systems Manager, at Gambro Technical Services, Inc. (GTS). "We were able to preview the product and influence particular application areas such as logistics." GTS is part of Gambro, a global medical technology and healthcare company.
Features of Astea Alliance on Microsoft .NET
* Completely integrated service, logistics, sales and marketing
applications; extended by solutions for portals, mobility and analytics
* Improved performance and security
* Easier implementation, maintenance and integration
* Enhanced functionality in logistics
* Improved user interface and configure-ability
* Streamlined service processes leveraging 25 years of service management
domain expertise
"Customer service organizations can now deploy a solution that not only makes their service processes more efficient and allows them to manage costs better, but also helps them to be more proactive in managing the business for increasing revenue," continued Bergreen. "With this release, companies have the allocation and technology platform to respond to customers and the market much more efficiently - and become an adaptive versus reactive customer service organization."
Webinar for Press & Analysts Only
Astea will be holding a webinar on its latest release on Tuesday, August 31, 2004 at 11:30 a.m. EDT. To preview the slide presentation, logon to http://astea.raindance.com/iccdocs/seminarList.shtml. For audio, dial
1-800-895-1713 for the US; and +785-424-1058 for International (conference ID:
ASTEA).
About Gambro
Gambro is a global medical technology and healthcare company with leading positions in renal care - services and products - and blood component technology. Gambro Healthcare is one of the leading providers of kidney dialysis services in the world with 55,200 patients in more than 700 clinics worldwide. Gambro Renal Products comprises dialyzers, dialysis machines, bloodlines and dialysis concentrates. Gambro BCT is the market leader in separation and handling of blood components. The group, with 2003 revenues of SEK 26.1 billion (USD 3.2 billion), has about 21,200 employees in some 40 countries.
About Astea International
Astea is a global provider of service management software that addresses the unique needs of companies who manage capital equipment, mission critical assets and human capital. The Astea Alliance suite supports the complete service lifecycle, from lead generation and project quotation to service and billing through asset retirement. It integrates and optimizes critical business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, and Sales and Marketing. Astea extends its application suite with portal, analytics and mobile solutions. Since its inception in 1979, Astea has licensed applications to companies in a wide range of sectors including information technology, telecommunications, instruments and controls, business systems, and medical devices.
www.astea.com. Service Smart. Enterprise Proven.
Astea International Inc. Astea and Astea Alliance are trademarks of Astea International Inc. All other company and product names contained herein are trademarks of the respective holders.
This press release contains forward-looking statements that are made under the "safe harbor" provisions of the Private Securities Litigation Reform Act of 1995 and involve a number of risks and uncertainties that could materially affect future results. Among these risk factors are possibilities that the companies mentioned in this press release may not purchase licenses for Astea Alliance, the continuing acceptance of Astea's products, general competitive pressures in the marketplace, and continued overall growth in the customer relationship management solutions industry. Further information regarding these as well as other key risk factors and meaningful cautionary statements that could affect the Company's financial results are included at length in the Company's Form 10-K for the fiscal year ended December 31, 2003, filed with the Securities and Exchange Commission.
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