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Astea Standardizes on RPA Wireless Gateway ServicesAstea's AllianceEnterprise Suite Users Can Now Conveniently and Cost-Effectively Extend Their Solutions With One- and Two-Way Paging and Messaging Options for Mobile ApplicationsHORSHAM, Pa., Aug. 20 / -- Astea International Inc. (Nasdaq: ATEA - news), the leading provider of service-centric customer relationship management (CRM) solutions, announced that it has completed development of AllianceLink for RPA, an interface that standardizes integration of Astea's AlliancePager module with RPA Wireless Gateway Services, enabling convenient and cost-effective mobile deployment of Astea's AllianceEnterprise eCRM Suite with customers' preferred wireless devices and carriers.``The AllianceLink for RPA and AlliancePager module effectively interface AllianceEnterprise to all wireless carriers and paging devices and consolidate data packet transmission and message confirmation services to a single provider,'' said Greg Cicio, vice president of strategic planning and corporate development at Astea International. ``Regardless of the wireless carrier to which a message is sent, and regardless of the return path from the field responding to the message, the interface is the same.'' Part of the challenge of implementing a two-way wireless strategy is handling the diversity in various networks, technologies and devices available and necessary to cover national and international deployments. Messaging through multiple networks is often used to bridge inherent coverage gaps of any single network. The RPA Wireless Gateway allows companies to fully utilize one- and two-way wireless communications in a seamless operation. ``By working with Astea on a standardized interface, including the development and maintenance of customized forms applications, we have made the process as seamless as possible for AllianceEnterprise users, who can now communicate time-critical information with their mobile populations and utilize multiple network providers through a single connection to the RPA Wireless Gateway,'' said Dan Hurley, director at RPA Wireless. Pagers are part of a family of options that AllianceEnterprise users can deploy to manage a mobile workforce more efficiently. Initial orders taken for AlliancePager with the AllianceLink for RPA have come from customers already deploying or planning to deploy laptop and pocket PC mobile solutions as well. Cicio explains, ``The concept of the AllianceEnterpirse Suite is to integrate all aspects of a company's sales and service processes and enable access to the consolidated enterprise system. Mixed mobile CRM solutions are examples of how companies are connecting their enterprises with a variety of wireless devices best suited to each employee's unique job and information access requirements, from simple to complex.'' About RPA Wireless RPA Wireless has been on the leading edge of wireless delivery since 1984. Founded on the concept that the RPA Wireless Gateway must interface to every network and any type of device, it has been continuously enhanced and currently processes messages to hundreds of carriers worldwide, including every wireless carrier in North America. Today, RPA Wireless processes more than 10 million transactions per month over a variety of one way and two way wireless networks serving markets that include: Corporate Networks, Online and Internet Service Providers, Public E-mail Service Providers, Information Service Providers, Telecom Service Providers, and Telecom Equipment Providers. For more information about RPA Wireless please visit us at http://www.rpawireless.com . About AllianceEnterprise eCRM Suite Astea's AllianceEnterprise eCRM Suite delivers integrated, modular capabilities for field service management, call center management, sales force automation and professional services automation. The system offers web portals for employees, customers and partners, mobile CRM, and standardized integration with leading financial and ERP applications. AllianceEnterprise collapses multiple, interdependent business processes into a consolidated enterprise solution for better management of information, people, assets and cash flows. Astea's PSOplus professional services support AllianceEnterprise with a portfolio of services for Business Consulting, Project Implementation, IT Systems Integration and Life Cycle Support. About Astea International Astea International Inc. ( www.astea.com ) specializes in Customer Relationship Management software for companies that sell, service and support equipment. Astea solutions are used in multiple industries to improve productivity, customer interaction, bottom-line profitability and top-line revenue growth. Astea has over twenty years of experience with automating customer-facing business processes and supports a global client base. Astea markets its products through direct and indirect sales and services networks throughout North America, Europe and the Asia-Pacific. Astea is a registered trademark and AllianceEnterprise eCRM Suite is a trademark of Astea International Inc. All other company and product names contained herein are trademarks of the respective holders. This press release contains forward-looking statements that are made under the ``safe harbor'' provisions of the Private Securities Litigation Reform Act of 1995 and involve a number of risks and uncertainties that could materially affect future results. Among these risk factors are possibilities that the companies mentioned in this press release may not purchase licenses for AllianceEnterprise, the continuing acceptance of Astea's products, general competitive pressures in the marketplace, and continued overall growth in the customer relationship management solutions industry. Further information regarding these as well as other key risk factors and meaningful cautionary statements that could affect the Company's financial results are included at length in the Company's Form 10-K for the fiscal year ended December 31, 2000, filed with the Securities and Exchange Commission. Editorial Contact: Joe Mitchell Gregory FCA 610 642 8253 joe@gregoryfca.com top of page |
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