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State of Washington Migrates to JeevesOne, Lowering Costs and Increasing User SatisfactionAbility to Increase Online Transactions, Decrease Support Costs and Improve Site Usability Continue to Drive Adoption of Jeeves Solutions' Information Retrieval and Customer Intelligence TechnologyEMERYVILLE, Calif., Dec. 17 /PRNewswire-FirstCall/ -- Jeeves Solutions®, the enterprise search division of Ask Jeeves®, Inc. (Nasdaq: ASKJ - News), today announced that the state of Washington has migrated from Jeeves Solutions' previous Answers service to the new JeevesOne(TM) software solution. With JeevesOne, Washington state immediately improves its ability to measure overall site effectiveness, decrease support costs, increase customer satisfaction and gain crucial customer intelligence. Site visitors will benefit from an intuitive search experience that provides timely and relevant answers to their research, commerce and support questions. "By combining search with customer intelligence technology, JeevesOne gives us an ongoing mechanism to measure and analyze citizens interests, behaviors and needs," said Rhonda Polidori, Digital Government Web Properties manager for Washington's Department of Information Services. "With the information JeevesOne provides, we can react to even slight trends in citizen behavior to improve overall Web site and business efficiencies." Washington -- a Jeeves Solutions' customer since 2000 -- has seen a consistent return on investment, answering approximately 6,000 questions a day. Washington joins a growing list of leading companies, including F5 Networks, the International Olympic Committee, KLA-Tencor and Nestle Purina PetCare that depend on JeevesOne to improve the accessibility and quality of information on their Web sites. "Listening to the needs of customers like the State of Washington has helped evolve JeevesOne into a unique search solution," said Skip Battle, president of Jeeves Solutions. "We depend on relationships like this to continually innovate our product to meet the needs of our customers and prospects. Our experience with Washington has been particularly helpful in understanding the unique needs and challenges of government vertical markets." The Washington State Department of Information Services uses Ask George(TM), which is powered by JeevesOne, on its award-winning state portal Access Washington(TM) at http://access.wa.gov. Ask George -- named after the nation's first president and state's namesake -- provides a single point of access for citizens to find information about hundreds of government services across state and local government. For example, the state leverages JeevesOne to scan all 39 counties and more than 200 city and town Web sites to answer citizens' questions. Spanning laws and ordinances and parks and recreation to social and human services, JeevesOne has now scaled Ask George to access more than 300,000 government documents. Users find an increasing number of answers to their questions online, thereby reducing support costs and increasing government efficiency. The state of Washington uses Jeeves Analytics(TM), Jeeves Solutions' customer intelligence tool, to capture and analyze customers' questions. These reports analyze user interactions, measure Web user satisfaction and helps Washington respond to customers' needs for information and resources. Analytics data also provides key data to help Washington state develop corresponding business and marketing strategies for its Web channels. For more information about the JeevesOne product line, please visit http://www.JeevesSolutions.com/DemoWebSOW . About Jeeves Solutions Jeeves Solutions is a leading provider of enterprise search software that delivers essential customer intelligence to corporations. Through an intuitive interface, Jeeves Solutions enables companies to actively guide customers through the Web experience by taking them to the information, products and services they are looking for. By tracking every question asked through Analytics, Jeeves Solutions delivers critical, customer-driven information to corporations to help them learn from every online customer interaction. This essential data enables companies worldwide to build profitable relationships with their customers, prospects and suppliers. By learning from every online customer interaction, Jeeves Solutions helps companies cost-effectively increase the quality and depth of customer interactions and leverage customer insight to guide product, sales and marketing strategies. Jeeves Solutions has more than forty corporate customers including British Telecom, DaimlerChrysler, Nestle and Nike, as well as government users including the State of Washington. A division of Ask Jeeves, Inc., based in Emeryville, Jeeves Solutions may be contacted at www.jeevessolutions.com or by calling 866-JEEVES1 NOTE: Ask Jeeves, Ask.com and Jeeves Solutions are registered trademarks of Ask Jeeves, Inc. JeevesOne and Jeeves Analytics are service marks and trademarks of Ask Jeeves, Inc. All other trademarks may be the property of their respective owners. JeevesOne is patent pending. Editorial Contact: Michele Mehl Jeeves Solutions 425-398-8222 mmehl@jeevessolutions.com top of page |
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