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Jeeves Solutions Expands Business Development and Alliance TeamNew hires focus on strengthening JeevesOne’s foothold as the de facto standard for enterprise search, self-service and customer intelligence solutionsEMERYVILLE, Calif., October 9, 2002 -- Jeeves SolutionsSM, the enterprise software division of Ask Jeeves®, Inc. (Nasdaq:ASKJ), today announced that Joseph Ekman and John Palladino have been named directors of business development and alliances respectively. With more than 30 years of combined experience with companies such as Hitachi America, IBM, Sun Microsystems, Sybase and Xerox Corporation, Ekman and Palladino bring excellent market and technology awareness to Jeeves Solutions’ Strategic Alliance Group. They will focus on solidifying new alliances with systems integrators, platform and infrastructure providers, and technology and independent software vendors (ISVs). These relationships will be instrumental in expanding the reach of Jeeves Solutions’ enterprise information retrieval and customer intelligence solutions among Global 2000 corporations. “Jeeves Solutions offers our partners a proven solution for enabling enterprise wide self-service,” said Scott Lomond, vice president of sales and business development for Jeeves Solutions. “Increasingly, our current and prospective partners are becoming central players in designing and deploying Web-based self-service solutions for enterprises. Hiring experienced professionals like Ekman and Palladino enables us to increase traction with these key partners and further expand our presence in the market.” Jeeves Solutions is currently establishing alliances in the following three core areas: · Systems Integration Alliances This will allow Jeeves Solutions to combine the vertical market and customer-specific expertise of systems integrators with the JeevesOneTM family of products. In addition, it will help Jeeves Solutions meet growing demand for its installation and integration services. · Platform and Infrastructure Alliances Partnering with industry and market share leaders in this area will allow Jeeves Solutions to promote JeevesOne as the de facto self-service standard for leading application servers and operating systems. · Technology and ISV Alliances Through partnerships with the developers of key technologies such as customer relationship management (CRM), content management system (CMS), data mining, e- commerce, enterprise portals, enterprise resource planning (ERP) and enterprise application integration (EAI) middleware. Jeeves Solutions will deliver its unique functionality in joint-marketing as well as embedded offerings. By working with Jeeves Solutions, companies are able to combine their areas of expertise with Jeeves Solutions’ leadership in delivering advanced enterprise search, self- service and customer intelligence solutions. Dedicated to helping companies improve customer relations and increase profitability, Jeeves Solutions offers partners support for alliance development, marketing, sales, technical support and training for the JeevesOne product line. About the JeevesOne Product Line · JeevesOne Enterprise™ JeevesOne Enterprise leverages advanced natural language processing (NLP) as an effective entry point into a wide range of existing data structures, enabling users to ask questions and receive a comprehensive answer to a series of related tasks. The product can access information from nearly any source, including legacy systems, enterprise applications, Web services and Internet resources and present it in an intuitive manner that is easily understood by end users. Starting at $155,000, JeevesOne Enterprise includes all the features of JeevesOne Standard and can be fully implemented in 20 business days. · JeevesOne Standard™ JeevesOne Standard is an automated, rapidly deployable self-service application designed for enterprises that want to improve customer satisfaction and reduce sales and services costs by deflecting customers to the Web. JeevesOne leverages an advanced natural language processing (NLP) interface as a single point of entry into companies’ existing data, allowing users to ask questions and receive a comprehensive answer. JeevesOne ships with a sophisticated analytics package, Jeeves AnalyticsTM, which provides actionable insight into the true intent of customers’ inquiries. Jeeves Analytics helps companies capture customer feedback and help identify where new content should be added and updated, what users most frequently ask, the common terms they use, and overall trends in user interaction. This allows customers who use JeevesOne to provide more intelligent and targeted online services to their users. JeevesOne also offers extensive pre-built domain knowledge to deliver highly intelligent solutions that address the particular needs of vertical industries such as technology, financial services, automotive and pharmaceutical. Starting at $95,000, JeevesOne Standard includes all the features of JeevesOne Search and can be fully operational in 10 business days. · JeevesOne Search™ JeevesOne Search delivers advanced natural language-based information retrieval. This solution enables both a high degree of automation and granular control capabilities, giving companies complete command over the application when they want it and relevant, hands-off results when they don't. The product ships with a flexible interface, advanced natural language processing, intelligent question templates, statistical search techniques, and it offers an elegant escalation path to email, chat or VoIP. Starting at $45,000, this product is rapidly installed and can be fully operational in 7-10 business days. About Jeeves Solutions Jeeves Solutions is a leading provider of enterprise class software that delivers self-service and essential customer intelligence. Through an intuitive interface that connects customers with the information, products and services they are looking for, Jeeves Solutions uses the sophisticated Jeeves Analytics to deliver critical, customer-driven information to corporations. This essential data enables companies worldwide to build profitable relationships with their customers, prospects and suppliers. By learning from every online customer interaction, Jeeves Solutions helps companies cost-effectively increase the quality and depth of customer interactions and leverage customer insight to guide product, sales and marketing strategies. JeevesOne has more than forty corporate customers including British Telecom, DaimlerChrysler, Nestle and Nike, as well as government users including the State of Washington. A division of Ask Jeeves, Inc., based in Emeryville, Jeeves Solutions may be contacted at www.jeevessolutions.com or by calling 866-JEEVES1 NOTE: Ask Jeeves and Ask.com are registered trademarks of Ask Jeeves, Inc. Jeeves Solutions, JeevesOne and Jeeves Analytics are service marks and trademarks of Ask Jeeves, Inc. All other trademarks maybe the property of their respective owners. JeevesOne is patent pending. Editorial Contact: Michele Mehl Jeeves Solutions 425-398-8222 mmehl@jeevessolutions.com top of page |
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