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RealtyTrac Selects Jeeves Solutions to Increase Customer Satisfaction and Reduce Support CostsNatural Language Self-Service to Deliver Effective Online Interaction for Customers and Valuable Insight for RealtyTracEMERYVILLE, Calif., Aug. 20 /PRNewswire-FirstCall/ -- Jeeves Solutions(TM), the enterprise software division of Ask Jeeves®, Inc. (Nasdaq: ASKJ - News), today announced that RealtyTrac, one of the largest providers of distressed real estate information and related Web services in the United States, has selected JeeveOne(TM), Jeeves Solutions' natural language self-service technology, for its Web sites. Using the new service, called "Ask RealtyTrac," realtors, asset managers, investors, appraisers, homebuyers and distressed homeowners can now quickly find information and answers to their questions online. Information about property histories, comparable sales, state foreclosure laws, foreclosure avoidance, loss mitigation techniques, are easily accessible through Jeeves' natural language interface at http://www.realtytrac.com and http://www.helpinghand.info. RealtyTrac will also use Jeeves Analytics(TM) to learn from every question its customers ask online.In the past, RealtyTrac has relied on email, Internet chat and the telephone to respond to customers' questions. JeevesOne allows them to answer more questions, more quickly online through self-service, a far more efficient and less expensive option. RealtyTrac expects to realize significant savings by dramatically reducing call and email volumes and response times. Jeeves Solutions' first real estate customer, RealtyTrac joins a growing list of industry leaders including Compaq, DaimlerChrysler, First Union, Nike and Nestle, that rely on Jeeves Solutions' advanced natural language self-service to increase customer satisfaction online. "'Ask RealtyTrac' makes the information on our Web site fully navigable and easily accessible," said Joe Doyle, chief marketing officer of RealtyTrac. "We supply our customers with online access to more than 250,000 property records nationwide -- critical, time-sensitive foreclosure information. By enabling our customers to ask questions and quickly locate the information and services they seek, JeevesOne dramatically increases their productivity online. JeevesOne drives our core objectives of reducing the number of people who lose their homes to foreclosure". JeevesOne's automated, self-service technology uses context-sensitive natural language processing (NLP) to let users ask questions in plain English. Site visitors can now type questions such as "Where can I find foreclosure listings in Anaheim?" or "How can I avoid foreclosure?" into the signature Jeeves Solutions question box and be directed to relevant answers. By analyzing those questions and subsequent Web site interactions, Jeeves Analytics, an integrated component of JeevesOne, provides RealtyTrac with essential, anonymous customer data. This customer feedback is delivered through Summary, Content Optimization and Customer Analysis reports, giving RealtyTrac the information it needs to identify content holes and determine overall trends in users' interests, wants and needs. By tracking and analyzing customers' questions, RealtyTrac gains actionable insight about the true intent of its customers' inquiries. "We expect to use this customer insight to improve our Web sites and the services we offer our customers," continued Doyle from RealtyTrac. "We want to be known as the source for answers to buying and selling distressed real estate. Ultimately, we believe it will help us cross-sell and up-sell related data and services and maximize the lifetime value of our customers." "RealtyTrac is a clear leader in the real estate industry and we look forward to helping them be a technology leader online," said Chad Rudolph, senior vice president of sales for Jeeves Solutions. "As RealtyTrac gains a greater understanding of its customers questions, it will acquire deep insight into their needs and wants -- insight the company will use to improve and perfect its products and services. As we've seen with our other market leading clients, we expect JeevesOne to make a profound impact on RealtyTrac's customer satisfaction, improve its bottom line and its ability to create strong relationships with customers." About RealtyTrac RealtyTrac is the distressed property marketplace and web services provider. RealtyTrac reduces the number of foreclosures by driving 3rd party sales of distressed property prior to the public trustee sale. RealtyTrac provides homebuyers and investors with the ability to locate and submit offers on distressed properties online. RealtyTrac also assists distressed homeowners in avoiding foreclosure by providing them with the opportunity to sell their home pre-foreclosure. RealtyTrac also provides applications and workflow solutions that allow realtors, asset managers, housing counselors and loss mitigation managers to manage all aspects of curing a distressed property from marketing closing via the Internet. RealtyTrac may be contacted at www.realtytrac.com or by calling 1-877-888-8722. About Jeeves Solutions Products: -- JeevesOne Enterprise(TM) JeevesOne Enterprise leverages advanced natural language processing (NLP) as an effective entry point into a wide range of existing data structures, enabling users to ask questions and receive a comprehensive answer to a series of related tasks. Starting at $155,000, JeevesOne Enterprise includes all the features of JeevesOne Standard and can be full implemented in 20 business days. The product can access information from nearly any source, including legacy systems, enterprise applications, Web services and Internet resources and interrelated in a unified "View." -- JeevesOne Standard(TM) JeevesOne Standard is an automated, rapidly deployable self-service application designed for enterprises that want to improve customer satisfaction and reduce sales and services costs by deflecting customers to the Web. JeevesOne leverages an advanced natural language processing (NLP) interface as a single point of entry into companies' existing data, allowing users to ask questions and receive a comprehensive answer. Starting at $95,000, JeevesOne Standard includes all the features of JeevesOne Search and can be fully operational in 10 working days. The product delivers an extensive pre-built domain knowledge that speeds implementation and sophisticated analytics that provide actionable insight into the true intent of your customers' inquiries. -- JeevesOne Search(TM) JeevesOne Search delivers advanced natural language-based information retrieval. This solution enables both a high degree of automation and granular control capabilities, giving companies complete command over the application when they want it and relevant, hands-off results when they don't. Starting at $45,000, this product is rapidly installed and can be fully operational in 7-10 working days. The product ships with a flexible interface, advanced natural language processing, intelligent question templates, statistical search techniques, and it offers an elegant escalation path to email, chat or VoIP. About Jeeves Solutions Jeeves Solutions is the leading provider of enterprise class natural language technology that delivers Connected Self-Service and essential customer intelligence. Jeeves Solutions' product offering spans from a competitively priced search solution to our flagship self-service offering, JeevesOne Enterprise. Through an intuitive interface that connects customers with the information, products and services they are looking for, Jeeves Solutions closes the loop with sophisticated analytics that deliver critical, customer-driven information to corporations. This essential data enables companies worldwide to build profitable relationships with their customers, prospects and suppliers. By learning from every online customer visit, Jeeves Solutions helps companies cost-effectively increase the quality and depth of customer interactions and leverage customer insight to guide product, sales and marketing strategies. Jeeves Solutions has more than 40 corporate customers including British Telecom, Roche, DaimlerChrysler, Nestle and Nike, as well as government users including the State of Washington. A division of Ask Jeeves, Inc., based in Emeryville, California, Jeeves Solutions may be contacted at www.jeevessolutions.com or by calling 866-JEEVES1. NOTE: Ask Jeeves and Ask.com are registered trademarks of Ask Jeeves, Inc. Jeeves Solutions, Jeeves Analytics, JeevesOne, JeevesOne Search, JeevesOne Standard and JeevesOne Enterprise are service marks and trademarks of Ask Jeeves, Inc. Other marks may be the property of their respective owners. JeevesOne is patent pending. Editorial Contact: Michele Mehl Jeeves Solutions, the enterprise software division of Ask Jeeves, Inc. 425-398-8222 mmehl@jeevessolutions.com top of page |
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