Press Release - For Immediate Release Apropos Technology and PEREGRINE SYSTEMS Announce CTI Integration Partnership Oakbrook Terrace, Illinois and San Diego, California — August 19, 1998. Apropos Technology, Inc., a leading developer of total call center management (TCCMTM) software, today announced a partnership with Peregrine Systems, Inc. (NASDAQ:PRGN), the leader in providing IT organizations with Enterprise Service Desk and Asset Management Software Solutions. Peregrine Systems ServiceCenter® Enterprise Service Desk application and Apropos’ Version 4 turnkey call center management solution will now team up to provide a superior CTI-enabled service desk. The terms of the agreement call for both companies cross-recommending each other’s solutions into appropriate accounts. As well, Peregrine Systems has acquired an Apropos call center management system for installation and display at their corporate visit center. Finally, Apropos has acquired Peregrine Systems software for application integration testing and development. The companies are in discussion about offering a tight integration program. "The coupling of SeviceCenter and Apropos Version 4 provides added value for technical services departments,'' said Ed Chopskie, Director of Product Management. "Apropos complements our system by providing added management and reporting features that will allow our high-volume technical support centers more visibility and control into their call center business processes." "3Com, Seagate, and TEKSystems are just three examples of technical support call centers on our client list," said Jody Wacker, Apropos’ VP of Marketing. "Customers of this caliber are very interested in our partner short-list, because it represents the highest caliber of applications, and commitment to integration on both sides of the table." Apropos has written an API to provide immediate and basic integration between the companies’ software products. Future joint development plans call for integrating specific application functions under a single user interface. About Apropos Version 4 Apropos Version 4 is an enterprise call center application that enhances the value of the native business application, such as customer service, help desk, and sales force automation, by intelligently managing the front end of the customer interaction cycle. The application provides intelligent routing and real time management of live calls, email, and web interactions with the call center, based on user defined business rules. It works hand-in-hand with your desktop business applications to produce a 30 to 50% increase in overall call center productivity. The application intelligently links corporate telephone systems, electronic message systems, networks, and databases with powerful third party business applications, to dramatically improve how businesses provide service. Apropos Version 4 is a client/server call center solution that combines intelligent call and message distribution, interactive voice response, smart desktop messaging, real-time supervisory capabilities, and cradle-to-grave interaction reporting—all from one integrated offering. About Apropos Technology Apropos Technology develops and markets the leading switch and network independent, client/server Total Call Center Management (TCCM) system on the market. It offers an integrated package of call center technologies including intelligent call and message distribution, interactive voice response, smart desktop messaging, real-time supervisory capabilities, and cradle-to-grave interaction reporting. By merging major call center technology disciplines into one integrated management system, Apropos provides call center managers with a superior level of visibility and control into the entire lifecycle of any interaction. This integrated management concept reduces the complexity and cost of implementing call center automation and is the next logical evolution for CTI applications. Apropos’ call center management solution is currently deployed at over 80 installations worldwide, with customers such as 3Com, Nestle, Pfizer, and Pepsi-Cola. About Peregrine Systems Peregrine Systems is the leading provider of Infrastructure Management solutions. True Infrastructure Management unites the unique disciplines of the Enterprise Service Desk and Enterprise Asset Management through common shared data. The merging of these disciplines so essential to operations management and the profitable management of corporate resources results in a significantly better understanding of the impact of events and change upon the investment decisions of a company. Founded in 1981, Peregrine Systems is headquartered in San Diego, California with offices throughout the United States as well as in the United Kingdom; France; Germany; Denmark; and the Netherlands. Peregrine Systems also has partners and distributors located in Asia Pacific, Australia and Latin America. Information about Peregrine Systems and its products is available on the World Wide Web at www.peregrine.com. Peregrine Systems and ServiceCenter are registered trademarks of Peregrine Systems, Inc. Other third-party products/trade names may be registered trademarks or trademarks of their respective companies. Contact: Cynthia Mordaunt Director of Corporate Communications Peregrine Systems, Inc. Phone: (619) 350-5749 cmordaun@peregrine.com Contact: Michelle Edelman Apropos Technology Phone: (630) 472-9600, ext. 799 michelle.edelman@apropos.com
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