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Clark McLeod Elected to Board of APAC Customer Services
DEERFIELD, IL - March 30, 2000 - APAC Customer Services, Inc. (NASDAQ: APAC) today announced the election of Clark McLeod to its Board of Directors. McLeod, at the same time, has made an equity investment of $5 million in the company. McLeod currently serves as chairman and CEO of McLeodUSA Incorporated (NASDAQ: MCLD), a leading provider of integrated telecommunications, Internet and directory publishing services."I am pleased to be joining the board of APAC Customer Services at a time when the company is rapidly establishing itself as a leading e-business customer services company," said McLeod. "The company is at the forefront of the emerging eCRM market and I look forward to contributing my skills and relationships to support the company's growth and strategic initiatives."
"Clark's vast expertise and insight into the new economy will be extremely valuable as the company expands its offerings," said Ted Schwartz, chairman of APAC Customer Services, Inc. "Clark's proven experience and knowledge of successfully growing businesses and eCommerce, make him an ideal addition to our board of directors."
About McLeodUSA
McLeodUSA, founded in June of 1991, is a provider of integrated telecommunications services to business and residential customers. The Company's telecommunications customers are located in 12 Midwest and Rocky Mountain states, with 9 additional expansion states to be added. McLeodUSA is a facilities-based telecommunications provider with 27 switches, 679,000 local lines, 8,100 employees, and over 10,000 route miles of fiber optic network. In the next 12 months, the Company's publishing subsidiaries plan to distribute 24 million copies of competitive directories in 22 states, expected to reach nearly 41 million people.
About APAC Customer Services and CustomerAssistance.com
APAC Customer Services, Inc. (NASDAQ: APAC) is a leading provider of comprehensive customer relationship management (CRM) solutions for Fortune 1000 and “dot.com” companies in the financial services, telecommunications, retail, insurance, technology, automotive, travel and health care sectors. In December 1999, APAC Customer Services founded its wholly owned subsidiary, CustomerAssistance.com. This new entity delivers a full suite of electronic CRM (e-CRM) products and services, including e.PACSM, a multimedia platform that supports a broad range of integrated, e-commerce-based customer interaction capabilities. To help its clients better manage relationships with their customers, APAC Customer Services develops and delivers end-to-end customer care, customer acquisition and web-enabled, CRM programs. Through these offerings, APAC Customer Services offers superior, real-time customer care via the web and traditional call centers. Founded in 1973 and headquartered in Deerfield, Illinois, the company employs approximately 18,000 people and has about 60 customer interaction centers across the nation. For more information, call 1-800-OUTSOURCE or visit www.apaccustomerservices.com or www.customerassistance.com.
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e.PAC is a service mark of APAC Customer Services, Inc.
Editorial Contact:
Nicole Thome
The Townsend Agency
858-457-4888, x163
nicolet@townsendagency.com
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