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APAC Customer Services, Inc., Signs Long-Term Agreement with Apogee Enterprises, Inc.DEERFIELD, Ill., Dec. 21 -- APAC Customer Services, Inc., (Nasdaq: APAC - news), today announced the signing of a long-term, multi-million dollar agreement with Apogee Enterprises, Inc. (Nasdaq: APOG - news) for customer relationship management (CRM) and interaction center management.APAC Customer Services is partnering with Apogee Enterprises' Harmon AutoGlass business to enhance its automotive glass claims program management. The end-to-end CRM solution capitalizes on Harmon's glass management expertise and APAC Customer Services' operations excellence and innovative technology to streamline work processes and information flow. Under the services awarded during the third quarter, APAC Customer Services' representatives will provide around-the-clock customer care to vehicle owners filing automotive glass replacement- and repair-related claims through Harmon's glass claims network. As part of the long-term relationship, APAC Customer Services is assuming responsibility for operating two Harmon customer interaction centers located in Orlando, Florida, and Eau Claire, Wisconsin. The centers provide customer care and support to consumers seeking insurance claims processing and scheduling of on-site mobile or in-shop service for windshield repair and other automotive glass replacement needs. Service is provided through a nationwide network of auto glass shops owned by or affiliated with Harmon AutoGlass and other glass shops. Joe Deckman, Executive Vice President of Minneapolis-based Apogee Enterprises, said, ``We are excited to work with APAC Customer Services to implement next- generation solutions in glass management and other services for our clients. This relationship allows Harmon to focus on gaining further efficiency in our core business of replacing and repairing auto glass.'' Peter M. Leger, President and CEO of APAC Customer Services, said, ``Apogee Enterprises has recognized the expertise, efficiencies and opportunities to be gained through a relationship with a CRM and e-CRM solutions leader. The solutions to be provided to Apogee Enterprises will set a new standard in today's after market automotive services marketplace.'' About Apogee Enterprises, Inc. Apogee Enterprises, Inc., ( http://www.apog.com ) is a world leader in technologies involving the design and development of value-added glass products, services and systems. The company is organized into two business segments. The Glass Technologies businesses are leaders primarily in architectural glass and high-end glass coatings for electronics, while the Glass Services businesses are leaders in replacement automotive glass and building glass services. Apogee's Harmon AutoGlass subsidiary is the second largest chain of retail auto glass replacement and repair stores in the United States. Apogee's annual sales are nearly $1 billion. About APAC Customer Services and CustomerAssistance.com(SM) APAC Customer Services, Inc. is a leading provider of comprehensive customer relationship management (CRM) solutions for Fortune 1000, mid-tier and emerging e- commerce companies in the financial services, telecommunications, retail, insurance, technology, automotive, utility, travel and entertainment and health care sectors. A specialist in outsourced solutions and trusted partner to large and small companies alike, APAC Customer Services has been helping its clients better manage relationships with their customers since 1973. The CustomerAssistance.com unit of APAC Customer Services delivers a full suite of electronic CRM (e-CRM) products and services, including e.PAC(SM), a multimedia platform that supports a broad range of integrated, e-commerce- based customer interaction capabilities. Expanding upon its core competency of CRM solutions, APAC Customer Services recently added solutions integration services to its array of customer care programs. This approach, termed Aligned Customer Relationship Solutions(SM) (ACRS), delivers solutions-based offerings including totally outsourced customer care for large and medium- sized organizations, transaction management and customer relationship solutions integration. ACRS provides its services in multiple formats including fully integrated solutions, facilities management, consulting and as an Application Services Provider (ASP). To help its clients better manage relationships with their customers, APAC Customer Services develops and delivers end-to-end customer care, customer acquisition and Web-enabled CRM programs. Through these offerings, APAC Customer Services offers superior, real-time customer care via the Web and traditional call centers. Headquartered in Deerfield, Illinois, the company has approximately 17,000 employees and operates 54 customer interaction centers across the nation. For more information, call 1-800-OUTSOURCE or visit http://www.apaccustomerservices.com or http://www.customerassistance.com . CustomerAssistance.com, Aligned Customer Relationship Solutions (ACRS) and e.PAC are service marks of APAC Customer Services, Inc. Forward-Looking Statements This release contains certain statements that describe the Company's assessments of future business conditions and the outlook for the Company based on available information. Whenever possible, the Company has identified these ``forward-looking'' statements by words such as ``anticipates,'' ``believes,'' ``expects,'' ``estimates,'' and similar phrases. These forward-looking statements are based upon assumptions the Company believes are reasonable; however, such statements are subject to risks and uncertainties which could cause the Company's actual results to differ materially from those expressed in, or implied by these statements. Readers are encouraged to review the section captioned ``Information Regarding Forward-Looking Statements'' in the Form 10-K for the year ended January 2, 2000, and the disclosures contained in the Company's 10-Q filed with the Securities and Exchange Commission for the quarter ended October 2, 2000 which describe other important factors that may impact the Company's business, results of operations and financial condition. These filings are available on a web site maintained by the SEC at http://www.sec.gov . Editorial Contact: Alyssa Wright The Townsend Agency 858-457-4888 ext. 141 awright@townsendagency.com top of page |
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