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APAC Customer Services, Inc. Signs New CRM BusinessProductivity Point International and Six Additional Clients Contract with APAC Customer Services for CRM SolutionsDEERFIELD, Ill., Dec. 20 -- APAC Customer Services, Inc., (Nasdaq: APAC - news), a leading provider of multichannel customer relationship management (CRM) services to Fortune 1000 and e-commerce companies, today announced it has recently signed agreements with seven new clients.The new clients include leaders in utility and energy services, communications and retailing, and are part of a larger group of companies now partnering with APAC Customer Services. Each of these new clients will utilize a combination of traditional telephony and Internet-based services such as web collaboration to build and maintain strong customer relationships. ``These new contracts are evidence of our sharpened focus on delivering multichannel CRM solutions tailored to specific vertical markets,'' said Peter M. Leger, president and chief executive officer of APAC Customer Services. ``Whether it's implementing a comprehensive CRM solution, or providing technical support, our clients know they can trust APAC Customer Services to take care of their customers.'' Several of these clients will implement e.PAC(SM), the e-CRM platform of APAC Customer Services, as the basis of their program. With e.PAC, companies have the tools necessary to meet the increasing demand for online customer service and support, efficiently and consistently. For customers, the opportunity to use a communications channel of their choosing helps improve overall satisfaction and solidify customer loyalty. Productivity Point International, a leader in customized IT training and continuing education programs and certification for information technology professionals, is one of the clients that will utilize the e.PAC platform as a part of its customer care program. ``Clearly, superior customer service and support, regardless of the channel, is critical to establishing and maintaining a positive relationship with customers,'' said Leger. ``With e.PAC, our people and processes, we're helping our clients maximize the various facets of each and every customer interaction, thereby getting the highest rate of return on their investment with APAC.'' About APAC Customer Services and CustomerAssistance.com(SM) APAC Customer Services, Inc. is a leading provider of comprehensive customer relationship management (CRM) solutions for Fortune 1000 and emerging e-commerce companies in the financial services, telecommunications, retail, insurance, technology, automotive, utility, travel and entertainment and health care sectors. A specialist in outsourced solutions and trusted partner to large and small companies alike, APAC Customer Services has been helping its clients better manage relationships with their customers since 1973. The company's CustomerAssistance.com unit delivers a full suite of electronic CRM (e-CRM) products and services, including e.PAC, a multimedia platform that supports a broad range of integrated, e-commerce-based customer interaction capabilities. Expanding upon its core competency of CRM solutions, APAC Customer Services recently added solutions integration services to its array of customer care programs. This approach, termed Aligned Customer Relationship Solutions(SM)(ACRS), delivers solutions-based offerings including totally outsourced customer care for large and medium- sized organizations, transaction management and customer relationship solutions integration. ACRS provides its services in multiple formats including fully integrated solutions, facilities management, consulting and as an Application Services Provider (ASP). To help its clients better manage relationships with their customers, APAC Customer Services develops and delivers end-to-end customer care, customer acquisition and Web-enabled CRM programs. Through these offerings, APAC Customer Services offers superior, real-time customer care via the Web and traditional call centers. Headquartered in Deerfield, Illinois, the company has approximately 17,000 employees and operates 54 customer interaction centers across the nation. For more information, call 1-800-OUTSOURCE or visit http:/www.apaccustomerservices.com or http://www.customerassistance.com CustomerAssistance.com, Aligned Customer Relationship Solutions (ACRS) and e.PAC are service marks of APAC Customer Services, Inc. Forward-Looking Statements This release contains certain statements that describe the Company's assessments of future business conditions and the outlook for the Company based on available information. Whenever possible, the Company has identified these ``forward-looking'' statements by words such as ``anticipates,'' ``believes,'' ``expects,'' ``estimates,'' and similar phrases. These forward-looking statements are based upon assumptions the Company believes are reasonable; however, such statements are subject to risks and uncertainties which could cause the Company's actual results to differ materially from those expressed in, or implied by these statements. Readers are encouraged to review the section captioned ``Information Regarding Forward-Looking Statements'' in the Form 10-K for the year ended January 2, 2000, and the disclosures contained in the Company's 10-Q filed with the Securities and Exchange Commission for the quarter ended October 2, 2000 which describe other important factors that may impact the Company's business, results of operations and financial condition. These filings are available on a web site maintained by the SEC at http://www.sec.gov . Editorial Contact: Alyssa Wright The Townsend Agency 858-457-4888 ext. 141 awright@townsendagency.com top of page |
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