Stamford, CT December 8, 2004– Pitney Bowes, Inc., (NYSE:PBI) announced today that it has been selected a winner of the 2004 Mobile Enterprise Alliance (MEA) Mobile Impact™ Award in the category of Greatest Foresight in Mobile Management. The Mobile Impact Awards recognize leading enterprises for successful and innovative deployments of mobile enterprise solutions in North America, Western Europe and around the globe. The MEA is a global advocacy group promoting the business benefits of workforce mobility to enterprise end users and decision makers.
“Our implementation of leading-edge wireless technology has enabled 1,400 of our field service technicians to perform at optimal levels, fostering efficient productivity across the entire direct service organization,” said Mark Davis, vice president, Customer Service, Global Mailstream Solutions, Pitney Bowes. “A key element of our success has been our adoption of seamless, reliable mobile computing provided by Antenna Software that bridges internal information systems with handheld devices carried by all of our field representatives, resulting in high-quality customer experiences time and again.”
“Most of the information used in the organization comes from data in the field. We're dependent on good information, and Antenna’s mobile technology has enabled us to access key data in real time, at the point of need,” said Ralph Nichols, Service Program Manager, Document Messaging Technologies, Pitney Bowes. “Through the use of wireless technology, we’ve experienced a 90% reduction in emergency and rush orders, a 10% improvement in the first-time fix rate, and a 15% inventory reduction. We also now have access to more granular product and lifecycle metrics, which is invaluable in customer service.”
Pitney Bowes uses Antenna Software’s, Antenna A³ integrated suite of comprehensive mobile enterprise applications, which are offered in combination with global, fail-safe network communications and management services. By driving valuable, time-sensitive data to the field, Antenna A³ improves employee productivity, increases operational efficiency, enhances on-the-job knowledge, creates new revenue opportunities, and improves customer satisfaction. From simple dispatching and paging solutions to comprehensive mobile field service management solutions, Antenna A³ enables companies of all sizes to streamline and enhance their unique business processes, gain competitive momentum, and exceed customer expectations.
“The winners of the Mobile Impact Awards each serve as an outstanding example of how organizations can implement and benefit from workforce mobility,” said Daniel Taylor, managing director, MEA. “Pitney Bowes submitted an exemplary case study documenting the success of this initiative, and we offer our sincere congratulations and hope that IT managers around the world will find the lessons these companies have learned to be helpful in their own projects.”
About Pitney Bowes
Pitney Bowes is the world's leading provider of integrated mail and document management systems, services and solutions. The $4.6 billion company helps organizations of all sizes efficiently and effectively manage their mission-critical mail and document flow in physical, digital and hybrid formats. Its solutions range from addressing software and metering systems to print stream management, electronic bill presentment and presort mail services. The company's 80-plus years of technological leadership has produced many major innovations in the mailing industry and more than 3,500 active patents with applications in a variety of markets, including printing, shipping, encryption, and financial services. With approximately 323,000 employees worldwide, Pitney Bowes serves more than 2 million businesses through direct and dealer operations. More Information about Pitney Bowes can be found at www.pb.com
About Antenna Software
Antenna Software is the largest, privately held mobile enterprise solutions provider in North America with thousands of users worldwide. Headquartered in Jersey City, New Jersey, Antenna's products provide proven, powerful mobile solutions, which integrate enterprise-class business applications with global wireless network communications and management capabilities. Antenna supports a growing client base of leading service organizations throughout the world. Key customers include Pitney Bowes, L-3 Communications Security and Detection Systems, Siemens, Verizon, and Fujitsu.
About the Mobile Impact Awards
The 2004 Mobile Impact™ Awards were presented to enterprise IT organizations in five different categories, including: Cost Effective Extended Enterprise Computing and Connectivity, Field Force, Greatest Foresight in Mobile Management, Mobile Office, and Most Pragmatic Mobile Security Solution. Entries were scored on a 50-point scale by a panel of independent judges including Kara Gattine from SearchMobileComputing.com and Eugene Signorini from Yankee Group. Winners were announced at a reception in Santa Clara, California on Tuesday, December 7, 2004 and successful case studies will be highlighted in a special advertising section to be published in the January issues of Fortune and Business 2.0 magazines.
About MEA
The Mobile Enterprise Alliance (MEA) is a global advocacy group promoting the business benefits of workforce mobility to enterprise end users and decision makers. The MEA provides a vendor-neutral and technology-independent clearinghouse for information about the mobile enterprise including news, case studies, research, business analysis tools, and more. This information is available - free of charge - to enterprise managers, solutions providers and industry professionals. This helps enterprise decision makers to make informed decisions about the technical architectures within the context of enterprise business objectives. As a not-for-profit organization, the MEA is funded through dues from participating vendors, service providers and systems integrators. The MEA currently represents more than 700 members worldwide. More information can be obtained at www.mobileenterprise.org.
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