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Antenna Software Announces Siebel Systems ValidationAntennaTools™ Successfully Integrates with Siebel Field Service(New York, NY) Nov. 12, 2001 — Antenna Software, Inc., a leading provider of integrated Web and wireless software for the mobile service industry, announces today that integration between its product, AntennaTools™ for Siebel Field Service, and Siebel eBusiness applications has been successfully validated by Siebel Systems, Inc. (NASDAQ: SEBL), the world’s leading provider of eBusiness applications software. This integration of Antenna Tools version 1.2 with Siebel eBusiness Applications version 6, specifically Siebel Field Service, provides mobile service organizations with complete eBusiness solutions for increasing productivity, maximizing revenue and profit, and significantly enhancing customer acquisition, satisfaction, and retention.Siebel Systems provides an integrated family of eBusiness applications software enabling multichannel sales, marketing, and customer service systems to be deployed over the Web, call centers, field, reseller channels, retail, and dealer networks. Siebel Field Service is Siebel Systems’ product that enables service organizations to dramatically improve the productivity and effectiveness of their service professionals. AntennaTools for Siebel Field Service is a powerful wireless mobile service management solution that enables real-time, end-to-end service request and inventory management from the field. Mobile professionals can now easily access critical service information from Siebel databases, and manage all their activities remotely using Motorola’s two-way Personal Communicator, the TimeportÔ 935. Using this integrated solution, mobile service providers will gain improved control of their operations, and a more efficient service-delivery process to help increase revenues, reduce costs and improve customer satisfaction. ”Antenna’s wireless application complements Siebel Field Service by extending it to mobile workers,” said Peter Semmelhack, President and CEO of Antenna Software. “Through the integration of AntennaTools’ real-time communication and collaboration capabilities with Siebel Field Service, customers can expect quick productivity gains, rapid return on investment (ROI), and a substantial increase in customer loyalty.” AntennaTools for Siebel Field Service also enables streamlined access to service request and activity detail including steps, recommended parts and tools, and account and contact information. Alerts are automatically sent (“pushed”) to field technicians, who can easily view and update them, reducing overall repair time. Data is also continuously updated with no manual synchronization required. In addition to recording parts and expenses, field technicians can access TimeTracker, an electronic timesheet that tracks each step of the technician’s activity, and log billable time, shortening the billing cycle. Field technicians can also order parts as needed, and check order status no matter where they are. These activities lead to increased technician productivity and customer satisfaction. “Siebel Systems has always delivered the best solutions for improving customer satisfaction,” said Michael Straub, Alliances Technical Director of Siebel Systems. “AntennaTools for Siebel Field Service seamlessly integrates with Siebel Field Service to provide quicker productivity gains to our joint customers.” Siebel Systems forms alliances with proven technology leaders to deliver tangible business benefits throughout the enterprise. The Siebel Validation Program applies a rigorous testing process to evaluate and document integrated third-party solutions. By choosing Siebel eBusiness Applications and Siebel Validated Partner solutions, Siebel Systems' customers can pursue a best-of-class software acquisition strategy and quickly deploy the very best solution available. The validated solution is available today and offered through Antenna Software. For more information, please contact us at 1-888-723-2832 or sales@antennasoftware.com. About Antenna Software Founded in 1998, Antenna Software is the leading provider of integrated Web and wireless solutions for the mobile service industry. Based in New York’s Silicon Alley, Antenna’s products enable service providers of all sizes to profitably deliver high-quality service to their customers. Antenna supports a growing client base of leading service organizations across North America. Leading computer parts suppliers such as Ingram Micro and Tech Data are registered on Antenna’s e-procurement network. Antenna’s partners include Accenture, Siebel Systems, Nortel Networks, Motorola and Research in Motion Limited (RIM). For more information about Antenna Software, visit www.antennasoftware.com. About Siebel Systems Siebel Systems, Inc. (NASDAQ: SEBL) is the world’s leading provider of eBusiness applications software. Siebel Systems provides an integrated family of eBusiness applications software, enabling multichannel sales, marketing, and customer service systems to be deployed over the Web, call centers, field, reseller channels, retail, and dealer networks. Siebel Systems’ sales and service facilities are located in more than 37 countries. For more information, please visit Siebel Systems’ Web site at www.siebel.com. Antenna Software, AntennaTools, ServiceTools, and AntennaNetwork are registered trademarks of Antenna Software, Inc. Siebel is a trademark of Siebel Systems, Inc. and may be registered in certain jurisdictions. All other product and company names mentioned are the property of their respective owners and are mentioned for identification purposes only. Editorial Contact: Shelley Peng Antenna Software 212 343 2866, ext 124 speng@antennasoftware.com top of page |
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