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ANTENNA SOFTWARE TO SUPPORT SIEBEL 7AntennaTools™ for Siebel Field Service to Seamlessly Integrate Into Latest Release of Siebel eBusiness ApplicationsAntenna Software, Inc., the leading provider of integrated Web and wireless solutions for the mobile service industry, today announced its support for Siebel 7, the seventh major release of Siebel eBusiness Applications from Siebel Systems, Inc. (Nasdaq: SEBL), the world’s leading provider of eBusiness applications software. Antenna Software will submit the integration of AntennaTools for Siebel Field Service, the wireless application that extends the full power of Siebel Field Service to mobile professionals, for validation with Siebel 7 within 90 days of general availability. The offering will provide organizations with complete eBusiness solutions that increase productivity, maximize revenue and profit, and significantly enhance customer acquisition, satisfaction, and retention.About Siebel 7 Siebel Systems enables software vendors to easily integrate solutions through its open, extensible, advanced Smart Web Architecture. Unlike rudimentary HTML clients, Siebel Smart Web Architecture combines a zero-footprint, browser-based Web client and a user interface with levels of interactivity and usability traditionally available only in Windows applications. The Siebel Smart Web Architecture enables organizations to leverage the industry’s best eBusiness applications at the lowest total cost of ownership. Siebel 7 extends the reach and functionality of Siebel Systems’ industry-leading suite of integrated, multichannel eBusiness applications, enabling organizations to translate customer relationship strategy into execution by effectively aligning and rapidly integrating channels, employees and partners. Siebel 7 allows organizations to manage, synchronize and coordinate all customer touch points across the Web, call center, field sales and service personnel, and partner channels. Siebel Field Service enables organizations to rapidly implement service delivery processes to increase revenues, improve cost productivity, boost employee satisfaction, and exceed customer expectations. About AntennaTools™ for Siebel Field Service AntennaTools for Siebel Field Service is a robust wireless application that seamlessly integrates with Siebel Field Service to extend the full functionality of Siebel Field Service to the mobile workforce. It provides complete support for existing business rules, events and databases without any additional coding or programming interfaces. The combination of AntennaTools and Siebel 7 creates a powerful, real-time, mobile service automation platform that enables end-to-end service request and inventory management from the field. Mobile professionals can now easily access critical service information and manage all their activities using Motorola’s powerful two-way pager, the TimeportÔ 935. Using this integrated solution, service providers gain improved control of their operations, and a more efficient service delivery process that helps increase revenues, reduce costs and improve customer satisfaction. “Siebel 7 further establishes Siebel Systems as a leader in eBusiness solutions. Antenna’s wireless application enhances the Siebel 7 advantage by placing it into the hands of the mobile workers,” said Peter Semmelhack, President and CEO of Antenna Software. “Combining AntennaTools’ real-time communication and collaboration capabilities with Siebel 7, customers can expect quick productivity gains, rapid return on investment (ROI), and a substantial increase in customer satisfaction.” The integrated solution combines the power of Siebel Systems’ field service offering with Antenna’s best-in-class wireless technology. It supports the full range of field service activities, and provides users of Siebel Field Service with an optimized, real-time service management system that significantly improves service quality, increases customer loyalty and enhances competitive positioning. Using this combined solution, mobile workers can now securely access and update customer account information, remotely perform essential service activities, check and order recommended parts, all at the point of service. “The integration of Antenna Software with Siebel 7 will raise the bar set by the new Smart Web Architecture, including a highly interactive Web Client,” said Catherine Cherubino, Senior Director of Software and Industry Alliances for Siebel Systems. “Antenna Software is a Software Partner, an alliance that provides significant value to Siebel Systems’ customers – past, present, and future.” About Antenna Software Founded in 1998, Antenna Software is the leading provider of integrated Web and wireless solutions for the mobile service industry. Based in New York City, Antenna’s products enable service providers of all sizes to profitably deliver high-quality service to their customers. Antenna supports a growing client base of leading service organizations across North America. Leading computer part suppliers such as Ingram Micro and Tech Data are registered on Antenna’s e-procurement network. Antenna’s partners include Accenture, Nortel Networks, Motorola and RIM. For more information about Antenna Software, call 212-343-2866 or visit www.antennasoftware.com. About Siebel Systems Siebel Systems, Inc. (Nasdaq: SEBL) is the world’s leading provider of eBusiness applications software. Siebel Systems provides an integrated family of eBusiness applications software, enabling multi-channel sales, marketing, and customer service systems to be deployed over the Web, call centers, field, reseller channels, retail, and dealer networks. Siebel Systems’ sales and service facilities are located in more than 37 countries. For more information, please visit Siebel Systems’ Web site at www.siebel.com. Siebel is a trademark of Siebel Systems, Inc. and may be registered in certain jurisdictions. All other product and company names mentioned are the property of their respective owners and are mentioned for identification purposes only. Editorial Contact: Shelley Peng Antenna Software 212 343 2866, ext 124 speng@antennasoftware.com top of page |
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