JERSEY CITY, N.J.--(BUSINESS WIRE)--Sept. 7, 2004--Antenna Software (Company
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Studies), Inc., a leading provider of wireless solutions for the mobile field service industry, announced today Heineken Ireland has selected Antenna Software A3 applications to manage its planned cleaning and break/fix service initiatives at 8,000 venues that serve Heineken products on tap. Heineken's field technicians and contact center agents will access real-time customer information wirelessly, enabling a higher level of customer response and streamlined management of service inquiries.
"Antenna Software's superior knowledge of the Siebel environment was a deciding factor in our selection of A3 SmartClient and A3 Studio," said Frank Maher, Draught Beer Competence Centre Manager, Heineken Ireland. "Our forthcoming implementation of Antenna's wireless technology will enable us to deliver a superior level of response by accessing key customer information at the point of need via convenient handheld devices."
Heineken Ireland will implement Antenna A3 SmartClient for Siebel solution, a robust mobile application designed to wirelessly extend Siebel's enterprise system (already implemented by Heineken), to RIM 7230 BlackBerry devices carried by Heineken's service teams. Antenna's A3 SmartClient application enables service technicians to access real-time work order and customer data from the company's back-end Siebel service management system. This application delivers rich functionality and relevant information intelligently. Remote employees get precisely the information they need to do their jobs in a format that is easy to use.
Supplementing the functionality of Antenna A3 SmartClient, Heineken will also deploy Antenna A3 Studio, an open standards-based application development platform that enables organizations to fully customize, configure, administer and maintain their mobile applications easily and comprehensively. It transparently supports multiple device form factors, networks and back-end systems and offers the unique ability to update applications "over the air" without taking devices out of the field, which provides the ability to keep devices in use and ensures no lost productivity.
"We are pleased that Heineken Ireland will rely on our proven mobile solutions to enhance the workflow of its service operations and achieve an escalated level of customer service," said Jim Hemmer, Antenna's President and CEO. "Our wireless applications consistently deliver business value and complete, real-time visibility of customer data to enterprises with large mobile service teams. We look forward to providing such tangible benefits to Heineken."
About Antenna Software
Antenna Software is the largest, privately held mobile enterprise solutions provider in North America with thousands of users worldwide. Headquartered in Jersey City, New Jersey, Antenna's products provide proven, powerful mobile solutions, which integrate enterprise-class business applications with global wireless network communications and management capabilities. Antenna supports a growing client base of leading service organizations throughout the world. Key customers include Pitney Bowes, L-3 Communications Security and Detection Systems, Siemens, Verizon, and Fujitsu.
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