ANTENNA SOFTWARE EXPANDS MARKET REACH WITH AMDOCS RESELLER AGREEMENT (email this article)

(New York, NY) August 12, 2003 - Antenna Software (Company Profile, Past Stories, Case Studies), Inc., a leading provider of wireless solutions for the mobile field service industry, announced today that it has partnered with Amdocs, the world’s leading provider of CRM and billing, to market and resell Antenna’s A3™ for ClarifyCRM to Amdocs ClarifyCRM customers.

This reselling agreement enables Antenna A3 for ClarifyCRM to be marketed as an Amdocs mobile field service offering. It allows Amdocs to resell Antenna A3 for ClarifyCRM as an integrated solution during its selling process to new Amdocs customers, or as an add-on solution that extends the value of existing Amdocs ClarifyCRM deployments. The union affords clients an end-to-end solution for managing every aspect of mobile field service operations.

“This partnership expands the visibility of A3 for ClarifyCRM on a global scale and enables us to tap the extensive Amdocs ClarifyCRM customer base across the high-tech  manufacturing and telecom vertical markets,” said Karen Davis-Farage, Vice President, Business Development at Antenna. “A3 for ClarifyCRM presents a specialized, compelling value proposition to customers, and consistently meets the complex and evolving needs of mobile professionals. Our leading-edge solution provides an optimal approach to accessing mission-critical information wirelessly or via the Web, in real time.”

“As the ability to access large amounts of data in the field using wireless devices continues to be a top priority among field service organizations, we have seen a great need for a product like A3 for ClarifyCRM," said Peter Hurst, Vice President, Clarify Marketing and Business Strategy at Amdocs. “Antenna brings a tremendous amount of thought leadership and value as a specialist to our customers. We strive to offer the latest and most advanced CRM solutions, and with A3 for ClarifyCRM, Antenna now positions us to provide our customers with a high-performance mobile offering that improves their field service business processes for greater operational efficiencies and profitable business growth.”

Antenna’s A3 solution provides mobile field workers with real-time access to functionality and data from Amdocs ClarifyCRM Support and ClearLogistics applications, regardless of a service representative’s location or network coverage. This seamless access keeps customer-focused organizations running at peak performance, maximizing the efficiency of all of its case handling and field service operations. A3 for ClarifyCRM creates closed-loop accountability and an in-depth understanding of each customer without additional coding or special programming interfaces.

“Antenna A3 helps L-3 Communications Security and Detection Systems to achieve a sustainable competitive advantage by enabling our field technicians to effectively manage caseloads with more accuracy,” said Ed Olin, Customer Support Service Manager, L-3 Communications Security and Detection Systems. “Our ability to shift resources to where they are needed most and provide superior service at any time, day or night has significantly enhanced our customer management capabilities since the implementation of A3™ for ClarifyCRM.”

Antenna A3™ for ClarifyCRM is a full-featured wireless and Web-based application that seamlessly integrates into the ClarifyCRM system, preserving existing business rules and data structures. With an intuitively designed user interface, A3™ for ClarifyCRM enables mobile service technicians to perform their tasks with ease and record information related to the status of their service calls from start to finish. It is seamlessly integrated with Amdocs ClarifyCRM, providing mobile workers with the ability to easily and securely access critical service, inventory and logistics information, manage activities, order parts and update cases and sub-cases directly from a wireless device or Web browser.

Built on the Antenna A3 Mobile Foundation, A3 for ClarifyCRM allows organizations to take advantage of an intuitive interface optimized for a variety of today's leading wireless devices, and  ‘always-on’ functionality for maximum productivity both in and out of coverage. A3 for ClarifyCRM automates, streamlines and improves service operations, which results in a more efficient service delivery process that helps optimize Call Center resources, increase revenues, reduce costs, boost productivity, and improve customer satisfaction.

About Antenna Software
Founded in 1998, Antenna Software is the leading provider of integrated wireless solutions for the mobile field service industry. Headquartered in New York City, Antenna's products enable field service providers to profitably deliver high-quality service to their customers. Antenna supports a growing client base of leading service organizations across North America. Key partners include Accenture, Amdocs, AT&T Wireless, Cingular Wireless, Click Software, HP, Intermec, Microsoft, Motorola, Oracle, PowerSource, RIM, Siebel Systems, SkyTel, and Symbol. For more information about Antenna Software, call 1-888-723-2832 or visit www.antennasoftware.com.