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Answers.com® Appoints eCRM Executive to Senior Management TeamPASADENA, Calif. – October 24, 2000 – Answers.com, a leading provider of online customer service tools, today announced Michael Walsh has joined the company as Vice President of Business Development. Walsh was previously with Davox, a Boston-based CRM company specializing in customer interaction management and served as Davox’s Director of Business Development, Technology Alliances, and Strategic Marketing. While at Davox, Walsh led the expansion of their telephony-based product line into the customer interaction management space. During his tenure at Davox, the company grew from $38 million in annual revenue to more than $90 million. Walsh commented on some of Answers.com’s strengths by saying, "Answers.com’s solutions provide tangible cost savings and revenue opportunities for our customers. It is exciting to be part of a team that is focused on providing Web-based customer interaction management solutions that meet the core needs of any business." Answers.com also named Bob Lazzarini, formerly Answers.com's Director of Strategic Planning and Business Development, to the position of Executive Vice President and General Manager of the Pasadena office. Also announced today was the promotion of Jennifer Sanchez, formerly Director of Marketing, to Vice President of Marketing. Tad Benson, formerly Answers.com’s Senior Vice President of Marketing, is now the company’s Senior Vice President of Strategic Planning and Corporate Development. "As Answers.com continues its rapid growth and development, our management team's diverse leadership background and proven experience will be indispensable as we continue to grow" said Answers.com CEO Bill Fogg. "These moves will position us to meet our goals and deliver the best customer interaction products on the market.” About Answers.com Answers.com ( http://www.answers.com ) is a provider of online customer service tools that help businesses of all sizes manage inquiry volume, minimize costs and maximize customer satisfaction. Through their advanced question and answer technology, Answers.com provides the best tools for online customer service support. Simply put, it allows any company’s Web site visitors to quickly find real answers to their questions - 24 hours a day, seven days a week. Established in 1996 by idealab!, Answers.com was recently acquired and relaunched by Net Shepherd, Inc. to target the business-to-business market. Current customers include GE Plastics (www.askedison.com), PE Care ( http://www.pecare.com ), homeDiscover ( http://www.homediscover.com ), !hey Software ( http://www.heyinc.com ), CareBar ( http://www.carebar.org ) and NetPreSys ( http://www.netpresys.com ). Editorial Contact: Jennifer Sanchez Answers.com 626.817.5652 jennifer@answers.com top of page |
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