ST. LOUIS, Dec. 9 -- Amdocs (Company
Profile, Past
Stories, Case
Studies), the
world's leading provider of billing and CRM products and services for true,
integrated customer management, today announced that Amdocs ClarifyCRM 12,
the
latest release of its market-leading CRM software, demonstrated unmatched
CRM
application performance, scalability, and high availability in a recent
benchmark test conducted on HP hardware and BEA WebLogic platform.
Employing
a robust and innovative testing methodology that emulated real-world usage
of
Amdocs ClarifyCRM 12 web client applications for customer interaction
management, sales and support, Amdocs ClarifyCRM 12 significantly
outperformed
previously published benchmark results in both the number of concurrent
users
and inbound interactions.
"In today's high-volume, mission-critical CRM environments, system
performance and high availability cannot be comprised without also
compromising brand equity," said Liz Roche, Vice President, Technology
Research Services at META Group, Inc. "Organizations must select CRM
technology that utilizes proven, industry-standard components, and also
delivers the flexibility required to provide consistent, world-class
lifecycle
management in a continuously changing business environment. Vendors that
win
in this space long-term deliver world-class benchmark results, along with a
robust testing methodology in order to demonstrate their true enterprise
strength."
Amdocs ClarifyCRM 12 benchmark tests were conducted using a large Oracle
database with 50 million customers. Amdocs ClarifyCRM 12, running on HP
Superdome(TM) and midrange servers with HP-UX version 11i and BEA WebLogic
Platform(TM) 8.1, demonstrated high volume performance handling more than
60,000 concurrent users and over 542,000 inbound customer interactions per
hour. The .209 sub-second average response time will allow for faster and
more efficient customer interactions resulting in improved customer
satisfaction and agent efficiency.
Additional testing demonstrated that Amdocs ClarifyCRM 12 efficiently
utilizes hardware and system resources and scales linearly. These
additional
tests demonstrate the power of Amdocs ClarifyCRM 12 to positively affect
total
cost of ownership and return on investment and, at the same time, help
ensure
that organizations are able to effectively plan for and manage business
growth.
In an industry first, the benchmark included high availability testing
of
Amdocs ClarifyCRM 12 using an Oracle database with Real Application Cluster
(RAC) and BEA WebLogic Platform(TM) 8.1 clustering. High availability
describes the ability of Amdocs ClarifyCRM 12 applications and the hardware
upon which they are running to continue operating despite disruptions that
may
arise at the database and application server tiers. Using industry-standard
components with tests simulating real-world failure scenarios, Amdocs
ClarifyCRM 12 sustained operation without compromising overall performance -
a
requirement to support mission-critical CRM operations.
"System performance and scalability are playing increasingly larger
roles
in investment technology decisions for enterprise-scale companies charged
with
managing complex, high-volume customer interactions," said Peter Hurst, Vice
President Clarify Marketing at Amdocs. "By combining best-in-class
performance
and a proven track record of results with customers including Boise Office
Solutions, BT, HP, Nortel Networks and Vodafone, Amdocs ClarifyCRM can
easily
handle the largest deployments where availability and manageability are
crucial ensuring companies can maximize operational efficiencies while
lowering total cost of ownership."
"The focused methodology and performance results of this benchmark
demonstrate that Amdocs ClarifyCRM 12 on the HP platform can effectively and
efficiently meet the requirements of high-volume, mission critical customer
operations," said Ron Eller, Vice President of Enterprise Solution Alliances
at HP. "The performance, up-time and scalability results of these tests
establish the level of service required to tighten the linkage between
business and IT."
"Industry standard, and high performance applications are a requirement
to
help ensure large, global companies across all industries can quickly adapt
to
meet the changing dynamics of their businesses and their customers," said
Scott Edgington, Vice President and General Manager, Global Software
Partners
at BEA Systems (Nasdaq: BEAS). "The results generated with the combination
of
BEA WebLogic Platform 8.1 and Amdocs ClarifyCRM 12 can help our customers
meet
the challenges that changing market conditions present, and consistently
deliver on customer commitments while reducing the total cost of ownership
for
CRM systems."
About Amdocs
Amdocs combines innovative software products and services with deep
business knowledge to deliver true integrated customer management to the
world's leading services companies. Our best-in-class billing and CRM
products
seamlessly link all customer-facing business processes -- marketing, sales,
ordering, delivery, fulfillment, billing, settlement, service, support, and
analytics -- resulting in stronger, more profitable customer relationships.
Amdocs enables its customers to implement their business strategy with rapid
return on investment, lower total cost of ownership and improved operational
efficiencies. For more information, visit Amdocs at www.amdocs.com.
email this article