ST. LOUIS, Oct. 28 /PRNewswire-FirstCall/ -- Amdocs (Company
Profile, Past
Stories, Case
Studies) (NYSE: DOX - News), the world's leading provider of CRM and billing, today announced the successful deployment of Amdocs ClarifyCRM at UTA
Telekom AG, Austria's leading alternative provider of telecommunication and e-business services. Supporting more than 520,000 business and residential customers, UTA
now relies on Amdocs ClarifyCRM in the customer contact center to increase operational efficiency, streamline business processes, and improve the quality of customer
service for greater profitability.
"Our major goal was to improve the quality of customer data, to support proactive churn prevention better and to enhance productivity -- Amdocs helps us to do
so," said Andreas Truls, Head of Information Technology at UTA.
"Because of using Amdocs ClarifyCRM, our call center agents are more efficient and effective when interacting with customers," added Guenter Weinhandl,
Project Manager CRM at UTA. "We now have complete and accurate account information at our fingertips, which not only improves the customer experience but also
increases our productivity. We've even been able to reduce our dependency on outsourcing providers and bring most of our core customer processes back in-house for more
consistent interactions. Amdocs ClarifyCRM has enabled us to reduce costs and improve customer satisfaction at the same time -- that's a powerful
combination."
Amdocs ClarifyCRM helps automate and manage customer inquiries, telesales, escalations, and other customer-facing processes. It has also allowed UTA to consolidate
all customer information into a single repository, increasing the accuracy of the data and reports that are used by call center staff to manage customer relationships and
improve call center operations.
Cambridge Technology Partners (CTP), a Novell company, led the implementation at UTA. Cambridge's extensive expertise and successful track record with Amdocs
ClarifyCRM implementations in the telecommunications market helped ensure the project was delivered on time and according to UTA's expectations.
"Amdocs ClarifyCRM delivers the comprehensive CRM functionality and flexibility that is critical for companies competing in the telecommunications market
today," said Marcel Nebel, Engagement Partner at CTP. "UTA now has an integrated and highly scalable CRM system that opens up the path to distinguished
sales and customer service while maintaining a humble cost structure."
"Amdocs ClarifyCRM is designed to increase customer loyalty and reduce costs for more profitable business growth," said Peter Hurst, Vice President, Clarify
Marketing at Amdocs. "It optimizes each customer interaction as well as every customer-facing business process, delivering efficiencies for both the business and the
customer. Amdocs ClarifyCRM is ideal for companies like UTA that are committed to providing excellent service while maintaining long-term, sustainable growth."
About UTA Telekom AG
UTA Telekom AG is Austria's leading alternative provider of telecommunications services. As a full service provider for private and business customers, UTA combines
services for fixed-network voice telephony, Internet, corporate networks and cellular mobile to create quality communication. Additional information: www.uta.at.
About Amdocs
Amdocs combines innovative software products and services with deep business knowledge to deliver true integrated customer management to the world's leading services
companies. Our best-in-class billing and CRM products seamlessly link all customer-facing business processes -- marketing, sales, ordering, delivery, fulfillment, billing,
settlement, service, support, and analytics -- resulting in stronger, more profitable customer relationships. Amdocs enables its customers to implement their business
strategy with rapid return on investment, lower total cost of ownership and improved operational efficiencies. For more information, visit Amdocs at www.amdocs.com.
email this article