MELBOURNE, Australia, Sept. 16 /PRNewswire-FirstCall/ -- (AusBilling 2003) -- TelstraClear, New Zealand's second largest full service communications company, and
Amdocs (NYSE: DOX - News), the world's leading provider of CRM and billing, announce the full-scale deployment of Amdocs ClarifyCRM at TelstraClear. By providing
powerful CRM capabilities with seamless access to numerous legacy systems, Amdocs ClarifyCRM presents TelstraClear with a single, comprehensive view of customer
and prospect information for both business and residential markets.
"We've been through two mergers in the past three years and, through it all, Amdocs ClarifyCRM has helped us maintain a seamless customer service
operation," said Declan Shea, Architecture Manager at TelstraClear. "We needed to provide a service to all customers, regardless of which company they were
formerly with and which billing system they were billed out of. Through the assistance from Amdocs, we provided a single customer care front-end system to our new
consolidated call center. This system was up and operating within eight weeks of the merger."
Today, all customer records are consolidated into a single Amdocs ClarifyCRM database, and Amdocs ClarifyCRM provides a seamless front-end to TelstraClear's legacy
billing and order entry system. At the heart of the new TelstraClear call center and dedicated fault management center, Amdocs ClarifyCRM further simplifies customer and
order management for sales, support, and provisioning staff. In addition, during the implementation, TelstraClear took the opportunity to reevaluate and improve its business
processes.
"Amid constant changes in its business environment, TelstraClear was determined to maintain its focus on managing its customer relationships," said Peter
Hurst, Vice President Clarify Marketing and Business Strategy at Amdocs. "Amdocs ClarifyCRM delivers the tools and expertise TelstraClear needs in order to ensure
all its resources deliver a seamless customer experience for maximum ROI."
About TelstraClear Limited
TelstraClear is New Zealand's second largest full service communications company, providing innovative market leading products, services and customer focus to the
business, government, wholesale and residential sectors. TelstraClear offers real choice in the local and national market and seamless services to trans-Tasman customers
and the rest of the world.
About Amdocs
Amdocs is the world's leading provider of billing and CRM software products and services. By combining its world-class offerings with a track record of more than 20 years of
delivery excellence, Amdocs enables major communications, high-tech and financial services organizations around the globe to reduce their costs, enhance the loyalty of
their valued customers, and realize profitable growth. For more information, visit Amdocs at www.amdocs.com.
email this article