Amdocs Selected as a 2003 CRM Market Leader By CRM Magazine (email this article)

SAN JOSE, California – September 9, 2003 – Amdocs (NYSE: DOX) (Company Profile, Past Stories, Case Studies), the world's leading provider of CRM and billing, today announced that it was honored with a CRM Market Leader award by CRM Magazine, the industry's leading monthly magazine dedicated to helping companies achieve customer-focused organizations. Amdocs received this award at DCI's Customer Relationship Management Conference & Exposition.   

CRM Magazine's awards named market leaders in five categories: enterprise CRM, mid-market CRM, contact center outsourcers, analytics, and consultancies. The awards were judged based on five criteria: market share, revenue, revenue growth, customer wins, and reputation for customer service.

"Amdocs has proven to be a true market leader this past year, and we congratulate them on being selected for this award," said Ginger Conlon, editor-in-chief, CRM Magazine.. "With an important acquisition in the marketing automation space and a continued track record of enterprise-class customer successes across key markets, Amdocs has demonstrated strong momentum and business growth."   

Amdocs ClarifyCRM offers market-leading CRM software that helps companies increase customer loyalty and reduce costs for more profitable business growth. Amdocs ClarifyCRM includes deep functionality designed to transform the high-volume call center into a more efficient and effective, multi-channel customer contact center.

"We are pleased to have been recognized as an industry leader by CRM Magazine," said Peter Hurst, Vice President Clarify Business Strategy and Marketing at Amdocs. "Amdocs continues to demonstrate a strong commitment to delivering products and services that enable companies to maximize customer value and profitability."
About Amdocs
Amdocs is the world's leading provider of billing and CRM software products and services.  By combining its world-class offerings with a track record of more than 20 years of delivery excellence, Amdocs enables major communications, high-tech and financial services organizations around the globe to reduce their costs, enhance the loyalty of their valued customers, and realize profitable growth. For more information, visit Amdocs at www.amdocs.com.