Dex Media Inc., Signs Managed Service Agreement With Amdocs (email this article)

DENVER and ST. LOUIS, Sept. 9 /PRNewswire-FirstCall/ -- Dex Media Inc. (NYSE: DEX - News), a leading provider of print and online directories and Amdocs (Company Profile, Past Stories, Case Studies)(NYSE: DOX - News), the world's leading provider of billing, CRM and publishing products and services for true integrated customer management, today announced that they have extended their existing relationship, signing a new managed service agreement for Dex data center operations.

Effective immediately, Amdocs will manage IT operations support services for Dex Media's data center, including production, help desk and desktop support. As part of the agreement, Dex Media IT staff performing these functions will join Amdocs. By outsourcing these services, Dex Media will improve the efficiency and effectiveness of its IT-related services, strenghtening its focus on its core print and online directory business.

The new agreement is an addendum to a five-year managed services agreement between the two companies, effective January 2003. As part of the original agreement, Amdocs is already supporting development and implementation of an advanced production platform for Dex Media, enabling automation and integration of all elements of the directory publishing process. Implementation of the new system is expected to be completed on schedule in early 2005.

"Outsourcing IT operational services that support the Dex Media data center is consistent with our continuing efforts to operate the business more efficiently and cost-effectively," said Helen Cousins, chief information officer, Dex Media. "Amdocs' track record of excellent delivery of managed services make us confident that they are the right strategic partner to manage our data center IT operations and support services."

"Amdocs' mission is to help our customers build stronger, more profitable relationships with their own customers," said Michael Matthews, chief marketing officer of Amdocs. "We are delighted, therefore, to have such a tangible opportunity to deliver more managed services for Dex Media and to enable Dex to strengthen their focus on their own core business."

About Dex Media, Inc.
Dex Media, Inc. (NYSE: DEX - News), the largest publicly traded incumbent directory company in the United States, provides local and national advertisers with industry leading directory and Internet solutions. As the exclusive publisher of the official White and Yellow Pages directories for Qwest Communications International Inc., the company published 259 directories in 2003 in the 14-states where Qwest is the primary incumbent local exchange carrier, including Arizona, Colorado, Idaho, Iowa, Minnesota, Montana, Nebraska, New Mexico, North Dakota, Oregon, South Dakota, Utah, Washington and Wyoming.

Dex Media printed and distributed approximately 43 million print directories and CD-ROMs and served more than 400,000 local and 4,000 national advertiser accounts in 2003. The company's leading Internet-based directory, DexOnline.com, is the most used Internet Yellow Pages in the states Dex Media serves, according to market research firm comScore. Dex Media, Inc. generated revenues of approximately $1.6 billion in 2003.

About Amdocs
Amdocs is the world's leading provider of integrated customer management software products and services. By combining its world-class offerings with a track record of more than 20 years of delivery excellence, Amdocs enables major communications, high-tech and financial services organizations around the globe to reduce their costs, enhance the loyalty of their valued customers, and realize profitable growth. For more information, visit Amdocs at http://www.amdocs.com .

Dex Media Safe Harbor for Forward-Looking and Cautionary Statements Certain statements in this press release are "forward-looking statements" within the meaning of Section 27A of the Securities Act of 1933 and Section 21E of the Securities Exchange Act of 1934. These statements involve a number of risks, uncertainties and other factors that could cause actual results, performance or achievements of Dex Media to be materially different from any future results, performance or achievements expressed or implied by these forward-looking statements.

The following important factors could affect future results: continuing weakness in the U.S. economy; increased competitive pressure from other directory publishers or media companies; changes in interest rates or a reduction in Dex Media's cash flow that could impair Dex Media's ability to service its debt obligations; Dex Media's high level of indebtedness; and risks related to the start-up of new print or Internet directories and media services.

Other factors which could materially affect such forward-looking statements can be found in Dex Media's filings with the Securities and Exchange Commission, including risk factors. Investors, potential investors and other readers are urged to consider these factors carefully in evaluating the forward-looking statements and are cautioned not to place undue reliance on such forward-looking statements. The forward-looking statements made herein are only made as of the date of this press release and Dex Media undertakes no obligation to publicly update such forward-looking statements to reflect subsequent events or circumstances.

Amdocs Forward-Looking Statement
This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs' growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs' ability to grow in the mobile, wireline and IP business segments, adverse effects of market competition, rapid technological shifts that may render the Company's products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. These and other risks are discussed at greater length in the Company's filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F, filed on December 24, 2003 and our Forms 6-K filed on February 17, 2004, June 10, 2004 and August 13, 2004.