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AIM technology Announces Business Partnership With CSIMenlo Park, CA and East Hanover, NJ (Oct. 28, 2002) – AIM technology, an enterprise analytics software provider for the contact center, and CSI, Inc. a developer and service provider of E-Business and Business Intelligence technology solutions to Global 1000 firms, announced today that the companies have entered into a business partnership to provide customers with CSI's trained and certified data warehousing consultants and solutions using AIM technology’s contact center management and measurement applications. AIM technology’s solution delivers higher profitability for enterprises by providing a complete solution for measuring, managing and improving effectiveness within the enterprise. AIM’s Accelerated Solutions Approach is a key part of the company’s strategy to enable businesses to take advantage of the information within the enterprise. Analyzing existing data from multiple sources, whether from ACD, IVR, Sales or Financial systems, is key to understanding how contact center performance affects the profitability or efficiency of a company. Glenn Peipert, Senior Vice President of CSI, said of the AIM partnership: "We are very excited to work with Aim technology. The AIM contact center solution will allow us to deliver call center datamarts in record time representing significant value to our clients. The metrics and analytics provided by this product will improve efficiencies and save our clients real dollars.” AIM technology’s solutions include AIMCall, AIMPlan and AIMScore. AIMCall allows you to measure in real time all facets of your organization without separate reporting tools for customer service, sales and collection. The data warehouse architecture allows you to easily identify key performance trends across time, personnel and different work groups. AIMPlan is a unique contact center campaign and resource planning application that allows the user to model any number of campaigns and to plan the human resources to ensure the campaigns meet their service level targets. AIMScore allows managers to effectively manage individuals over time by setting objectives and targets and then controlling training and development programs to meet organizational goals. AIMScore provides consistent, effective management of business objectives across the enterprise. Headquartered in Menlo Park, California, AIM technology, Inc. also has offices in New York, Chicago, Denver and London. Headquartered in East Hanover, New Jersey, CSI Inc. also has offices in New York and Texas. ABOUT CSI: "Tech Smart, Business Wise" CSI Inc., The Center for Data Warehousing, offers an array of products and services to help companies define, develop and implement strategic, best practices, Business Intelligence and Enterprise Reporting solutions. The Center is the testing and implementation point for leading data warehouse tools and technologies and is vendor independent. Founded in 1990, CSI, Inc. provides Management Consulting, eBusiness and Business Intelligence solutions to the Global 1000. For more information, visit the company websites www.csiwhq.com or www.datawarehousecenter.com. About AIM technology AIM technology delivers enterprise analytic applications for strategic business decisions. AIM technology’s solutions provide unique business intelligence from multiple data sources for increased profitability, performance management and efficiency of contact centers. For more information, visit the company web site at www.aimtechnology.com Editorial Contact: Michelle Diedrich AIM technology 408-267-0393 michelle_diedrich@aimtechnology.com top of page |
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