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AIM technology and Aspect communications team to help contact centers turn data into business intelligence THAT DRIVEs profitSSAN JOSE and MENLO PARK, Calif., Sept. 17, 2002-Aspect CommunicationsCorporation (Nasdaq: ASPT), the leading provider of business communications solutions that help companies improve customer satisfaction, reduce operating costs, gather market intelligence and increase revenue, and AIM technology, an enterprise analytics provider for the contact center, today announced an alliance that will allow AIM technology's solutions to be integrated with the Aspect® Customer DataMart. Companies using the integrated solution will more effectively manage their contact center resources and optimize business results by rapidly developing business intelligence to drive decisions. For example, the solution can help companies quickly identify the most effective customer service and sales representatives and the most profitable contact centers and understand how they succeed, so that those results can be duplicated. Aspect Customer DataMart software consolidates data from multisite, multichannel contact centers and makes it available for reporting and analysis. The software enables businesses to view geographically distributed contact centers as one virtual contact center and to analyze all customer contact transaction data easily, regardless of communication channel. Businesses are empowered to identify patterns and trends in their customer contact transactions and use these insights to make timely decisions about how to enhance service quality and operational efficiency for improved customer satisfaction and loyalty. "Combining AIM technology's AIMCall, AIMPlan and AIMScore products with Aspect Customer DataMart will enhance a company's abilities to unlock the value of its contact center information," said Simon Lonsdale, Aspect's vice president of technology alliances. "Data can be a powerful tool if cultivated, mined and turned into business intelligence that contact centers can act on to increase sales, improve service and even add to employee job satisfaction. This integrated solution can play a key role in making a contact center's operations integral to the success of a company." "The business strategies that are going to be the most successful are the ones based on actionable information companies can use to increase customer satisfaction and move to the next level of effectiveness," said Tony Hayward, chief executive officer of AIM technology. "To let the information lie fallow is a waste. This joint solution offers a quick and easy way for a contact center to have a positive impact on its company's bottom line. That's why we're so excited about this partnership and expect our customers to be as well." AIM technology's solutions include AIMCall, AIMPlan and AIMScore. AIMCall allows real-time measurement of all facets of an organization without separate reporting tools for customer service, sales and collection. The data warehouse architecture, built-in application business logic and easy-to-use "dashboards" allow quick and easy identification and analysis of key performance trends across time, personnel and different work groups for more effective contact center management. AIMPlan is a unique contact center campaign and resource planning application that allows the user to model any number of campaigns and to plan the human resources to ensure the campaigns meet their service level targets. AIMScore allows managers to effectively manage individuals over time by setting objectives and targets and then controlling training and development programs to meet organizational goals. AIMScore provides consistent, effective management of business objectives across the enterprise. About AIM technology AIM technology delivers enterprise analytic applications for strategic business decisions. AIM's applications are created specifically for contact centers, increasing effectiveness by delivering actionable information for analysis of key performance metrics. AIM technology's solutions provide unique business intelligence from multiple data sources for increased profitability, performance management and efficiency of contact centers. For more information, visit the company's Web site at www.aimtechnology.com. About Aspect Communications Aspect Communications Corporation is the leading provider of business communications solutions that help companies improve customer satisfaction, reduce operating costs, gather market intelligence and increase revenue. Aspect is the trusted mission-critical partner of 76 percent of the Fortune 50, daily managing more than 3 million customer sales and service professionals worldwide. Aspect is the only company that provides the mission-critical software platform, development environment and applications that seamlessly integrate voice-over-IP, traditional telephony, e-mail, voicemail, Web, fax and wireless business communications, while guaranteeing investment protection in a company's front-office, back-office, Internet and telephony infrastructures. Aspect's leadership in business communications solutions is based on more than 16 years of experience and over 7,600 implementations deployed worldwide. The company is headquartered in San Jose, Calif., with offices around the world, as well as an extensive global network of systems integrators, independent software vendors and distribution partners. For more information, visit Aspect's Web site at http://www.aspect.com or call 1-877-621-3692. Cautionary Note Regarding Forward-looking Statements: All statements in this release that involve Aspect's forecasts, beliefs, projections, expectations, strategies and intentions are forward-looking statements within the meaning of the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. These forward-looking statements, which are based on information available to Aspect at the time of this release, are not guarantees of future results; rather, they are subject to risks and uncertainties that may cause actual results to differ materially from those set forth in this release. These risks and uncertainties include, but are not limited to, the uncertainty of demand for Aspect products; the anticipated customer benefits from Aspect products; increased competition and technological changes in the markets in which Aspect competes; Aspect's abilities to manage growth; intense competition for qualified employees; and other risks detailed from time to time in the company's filings with the Securities and Exchange Commission, including Aspect's annual report on Form 10-K and Aspect's quarterly reports on Form 10-Q. Aspect assumes no obligation to update information concerning its expectations. Aspect, the Aspect logo and the phrases and marks relating to other Aspect products and services discussed in this press release constitute one or both of the following: (1) registered trademarks and/or service marks of Aspect Communications Corporation in the United States and/or other countries or (2) intellectual property subject to protection under common law principles. All other names and marks mentioned in this document are properties of their respective owners. Editorial Contact: Michelle Diedrich AIM technology 408-267-0393 michelle_diedrich@aimtechnology.com top of page |
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