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AIM technology’s contact center solutions selected for Atos Origin’s Enterprise Technology Centre in Watford, EnglandSAN JOSE, Calif., September 17, 2002—AIM technology, an enterprise analytics application provider for the contact center, today announced that the AIMCall application for contact center performance management has been chosen as part of the Contact Center Optimization offering within Atos Origin’s Enterprise Technology Centre in Watford, England. Atos Origin’s Contact Center Optimization solutions demonstrate how technology can support more efficient and effective contact centers.“Performance management is a key component of our Contact Centre Optimization solutions,” said Peter Harrison, principal consultant, Atos Origin. “A product such as AIMCall is essential because it provides a true picture of what goes on within the contact center and how to improve performance.” AIMCall consolidates enterprise data and provides analysis of key performance indicators – specifically those critical to the management of the contact center. AIM technology’s solutions enable businesses to analyze important customer contact information and compare that data to analysis from other data sources including ACD, IVR, financial applications, CRM, ERP and Supply Chain applications. With AIMCall, businesses can quickly identify patterns and trends in their agents’ performance and use these insights to make timely decisions about how to meet organizational goals for profitability and enhance service quality and operational effectiveness. “AIM technology is committed to delivering solutions that help enterprises solve real business problems and generate proven returns on their contact center technology,” said Tony Hayward, AIM technology CEO. “Combining AIM technology products with consulting and integration services provided by Atos Origin enables enterprise customers to have a better understanding of how their contact centers are performing and to provide actionable information to make strategic business decisions in a way that maximizes benefits and minimizes risk.” Notes to Editors About Atos Origin Atos Origin is an international information technology services provider. Its business is turning client vision into results through the application of consulting, systems integration and managed operations, including outsourcing and on-line services. In August 2002, Atos Origin acquired KPMG Consulting in the UK and The Netherlands, which now trade as Atos KPMG Consulting. The company generates annual revenues in excess of EUR 3.5 billion and employs 30,000 staff in 30 countries. The Group’s client list includes major companies such as ABN-Amro, Akzo-Nobel, Alstom, BNP Paribas, British Petroleum, Euronext, Fiat, ICI, ING, KPN, Lucent, Philips, Renault, Royal Bank of Scotland, Saudi Aramco, Shell, UBS-Warburg, Unilever, Vivendi Universal, Vodafone and Wolters Kluwer. For more information, please visit the company’s web site at http://www.atosorigin.com The Atos Origin Enterprise Technology Centre is based in Watford, England and is used to demonstrate how leading-edge technology solutions can support world-class business operations. AIM technology Solutions The AIM solution suite, along with AIM technology’s Accelerated Solutions Approach is designed to allow rapid development of strategic, enterprise-wide, cost effective analytical applications that are easy to use and focused on a common business segment. This methodology produces an application that is flexible and adaptable to your unique requirements. In addition to AIMCall, other applications include AIMPlan and AIMScore. AIMPlan is a unique contact center campaign management and resource planning application that allows the user to model any number of campaigns and to plan the human resources that will be needed to ensure that the campaigns meet their service level targets. AIMScore allows managers to effectively manage individuals over time by setting objectives and targets and then managing their training and development programs in order to meet goals. AIMScore allows consistent, effective management of business objectives across the enterprise. About AIM technology AIM technology delivers enterprise analytic applications for strategic business decisions. AIM technology’s solutions provide unique business intelligence from multiple data sources for increased profitability, performance management and efficiency. For more information, visit the company web site at www.aimtechnology.com Editorial Contact: Michelle Diedrich AIM technology 408-267-0393 michelle_diedrich@aimtechnology.com top of page |
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