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Rapid Link Selects Peregrine Systems to Provide Operations Support
ATLANTA and SAN DIEGO, May 30 /PRNewswire/ Rapid Link Communications®, a worldwide leading provider of international Internet-based communications services, recently selected Peregrine Systems, Inc. (Nasdaq: PRGN), the leading provider of Infrastructure Management software and e-Infrastructure solutions, to provide a key component of their Operations Support System (OSS). The product which has recently been implemented into Rapid Link's OSS is ServiceCenter® and will be the integrated into the existing OSS to create a streamlined back-end office support system that will directly enhance the high service level that Rapid Link provides to its customers.``With the high level of complexity in providing multiple services to thousands of customers, the need for a more advanced back-end support system is essential. By implementing these integrated applications into our OSS, we will be able to take a more proactive approach to handling our customers accounts as well as our internal day-to-day operations,'' says Tim Wise, Chief Operating Officer of Rapid Link. ``Peregrine Systems ServiceCenter(TM) was a natural choice with its functionality, customizable features, and cost effectiveness for our specialized support needs.''
Currently, ServiceCenter aids in the quick resolution of problem tickets for customers and network operations, and moving forward, as Rapid Link implements its e-commerce strategy, ServiceCenter will deal with infrastructure issues and will quickly resolve customer problems through proactive measures. Customers will be able to log on to Rapid Link's Web-site and troubleshoot problems without the aid of a customer service representative, but will be connected to the Call Center if the problem needs additional attention. The system will also support network operations and e-procurement.
``We are excited to deliver Rapid Link a robust solution for consolidated service,'' said Patrick Michalowski, director of product marketing for Peregrine Systems. ``A company that is positioning itself to compete in the global e-marketplace cannot afford any lapse in service. ServiceCenter can help ensure maximum uptime and rapid resolution of customer problems.''
About Peregrine Systems
Peregrine Systems is the leading provider of Employee Self Service and e-Infrastructure Management solutions that help ensure the reliability, productivity and cost-effectiveness of organizational infrastructure. Peregrine Systems provides Infrastructure Management solutions to organizations to permit them to manage the availability and cost of their technology, facilities, and transportation infrastructure. Peregrine Systems also provides Get.It!(TM) Employee Self Service Weblications(TM) to allow any employee in the organization to get what they need to get their job done. By integrating Employee Self Service Weblications, such as e-Procurement, with total life-cycle infrastructure management, our solutions empower organizations to make better and faster business decisions. In a world moving toward 24-hour global e-Business, e-Infrastructure Management coupled with Employee Self Service is a key to competitive success.
Founded in 1981, Peregrine Systems is headquartered in San Diego, California with offices throughout the United States as well as in the United Kingdom, Belgium, Canada, France, Germany, Denmark, Italy, Japan, Netherlands, Sweden, Australia and Singapore. Peregrine Systems also has alliance partners and distributors located throughout these regions and in Latin America. More information on Peregrine Systems is available on the World Wide Web at www.peregrine.com.
About Rapid Link
In 1994, Rapid Link® Communications began operations and currently provides affordable, high-quality Internet-based communications services and excellent, around-the-clock customer service to individuals and small businesses in the United States, Asia and Europe. Rapid Link offers international direct dial services, pre- and post-paid calling cards, toll- free, Internet access and carrier services to more than 80,000 customers and 750,000 prepaid card end users worldwide. As an Internet telephony service provider, Rapid Link routes voice, data and fax traffic over switched and IP networks, offers an Internet telephony exchange carrier program and serves as an official VoIP carrier for Korea Telecom and Telekom Malaysia. In 1999, Rapid Link was honored as a Top 500 firm by Telecom Business(TM) magazine. Headquartered in Atlanta, Georgia, Rapid Link has operations in Atlanta; New York; Mannheim and Frankfurt, Germany; Okinawa, Japan; Kuala Lumpur, Malaysia; Prague, Czech Republic; and Seoul, Korea. For more information, please call 678.385.5465 or visit the Web site located at www.rapidlink.com.
Editorial Contact:
Valerie Motis
Peregrine Systems, Inc.
858-720-5278
vmotis@peregrine.com
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